Canon has issued a product advisory statement for multifunctional device models i-SENSYS MF5940dn, i-SENSYS MF5980dw, imageRUNNER1133iF, manufactured and sold since September 2011.
An intermittent software problem has been discovered relating to the fax functionality of the following models of multifunctional device: i-SENSYS MF5940dn, i-SENSYS MF5980dw, imageRUNNER1133iF.
In rare cases, the intended recipient of a fax may be altered when using the one-touch dial key on the device’s control panel.
[Affected Product & Version] i-SENSYS MF5940dn i-SENSYS MF5980dw imageRUNNER1133iF
PANEL version: 02.49 or earlier (The problem has been addressed with Panel version 02.50 or later.)
[How to check the PANEL version] 1. Push [Report] key on the control panel of the device. 2. Select “Print Reports” and push [OK] key. 3. Select “User Data List” and push [OK] key. 4. Push [OK] key. 5. Select “Yes” with left arrow key and push [OK] key. 6. Confirm the version of Panel of User Data List.
A firmware update has been developed to correct this problem - available via the link below.
imageRUNNER 1133iF Windows http://software.canon-europe.com/software/0042820.asp?model= Mac http://software.canon-europe.com/software/0042860.asp?model=
For i-SENSYS MF5940dn/5980dw http://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF5940dn.aspxhttp://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF5980dw.aspx
Please contact your local Canon representatives for any queries.
Print this page