Product Advisory Statement

An intermittent software problem has been discovered relating to the fax functionality of the following models of multifunctional device: i-SENSYS MF5940dn, i-SENSYS MF5980dw, imageRUNNER1133iF.

In rare cases, the intended recipient of a fax may be altered when using the one-touch dial key on the device’s control panel.

[Affected Product & Version]
i-SENSYS MF5940dn
i-SENSYS MF5980dw
imageRUNNER1133iF

PANEL version: 02.49 or earlier
(The problem has been addressed with Panel version 02.50 or later.)

[How to check the PANEL version]
1. Push [Report] key on the control panel of the device.
2. Select “Print Reports” and push [OK] key.
3. Select “User Data List” and push [OK] key.
4. Push [OK] key.
5. Select “Yes” with left arrow key and push [OK] key.
6. Confirm the version of Panel of User Data List.

A firmware update has been developed to correct this problem - available via the link below.

imageRUNNER 1133iF
Windows
http://software.canon-europe.com/software/0042820.asp?model=
Mac
http://software.canon-europe.com/software/0042860.asp?model=

For i-SENSYS MF5940dn/5980dw
http://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF5940dn.aspx

http://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF5980dw.aspx

Please contact your local Canon representatives for any queries.