If you could not find an answer searching through the FAQs, ask your question to our specialists by dialling below number.
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You can contact our helpdesk online by submitting your questions through a web-submit form. To submit a web-submit form click here.
Alternatively, you can call the helpdesk for support.
For the below listed countries you can reach the helpdesk by dialling 00 800 22666 767 (UIFN-Universal International Free Number)
A UIFN enables you to call us at no charge when calling from a fixed line. Not all mobile phone service providers allow the usage of these types of number at no charge. Please check availability with your provider or the International Telecommunication Union’s website (only available in English).
If your provider does not enable calling the UIFN number, you can also reach the help desk by calling the following local number:
Austria: 0810 0810 09Belgium – Dutch: (+32) (0)2 6200 197Belgium – French: (+32) (0)2 6200 197Czech Republic: (+420) 296 335 619Denmark: (+45) 70 20 55 15Finland: (+358) (0)20 366 466France: 0 825 00 29 23Germany: 0180 500 60 22Hungary: 06 1 235 5315Ireland: 1890 200 563Italy: 848 800 519Luxemburg: (+352) 27 302 054Netherlands: 0900 202 29 15Norway: (+47) 23 50 01 43 Poland: (+48) 22 583 4307Portugal: (+351) 21 424 51 90Slovakia: (+421) 250 102 612Spain: 901 900 012Sweden: (+46) (0)8 519 923 69Switzerland– French: 0848 833 838Switzerland – German: 0848 833 838United Kingdom: (+44) 0844 369 0100
Our helpdesk can be reached during business hours. For your local opening times and prices, click on your country’s link from the list above. During this phone call you might be asked for some additional information. We recommend having the product as well as the following details at hand: exact product model name (e.g. EOS 400D) serial number of your device Operating system installed on your computer if applicable (e.g. Windows XP, Mac OS 10) Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again) Note:
You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.