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Telephone support

Get support by calling the number for your country shown below.

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You can contact our helpdesk online by submitting your questions using the E-mail support option.

Alternatively, you can call the helpdesk for support.

For the below listed countries you can reach the helpdesk by dialling the following local number:


Austria: (+43) 1360 277 4567 
Belgium – Dutch: (+32) (0)2 6200 197
Belgium – French: (+32) (0)2 6200 197
Czech Republic: (+420) 296 335 619
Denmark: (+45) 70 20 55 15
Finland: (+358) (0)20 366 466
France: (+33) (0) 17048 0500
Germany: 069 29 99 36 80
Greece (provided by Intersys): (+30) 210 9554 000
Hungary: 06 1 235 5315
Ireland: +353 16 990 990
Italy: (+39) 02 3859 2000
Luxemburg: (+352) 27 302 054
Netherlands: 020 721 91 03
Norway: (+47) 23 50 01 43
Poland: (+48) 22 583 4307
Portugal: (+351) 21 424 51 90
Russia (Moscow): +7 495 705 9188
Russia (St. Petersburg): +7 812 332 0469
Slovakia: (+421) 250 102 612
Spain: (+34) 9137 54 555 
Sweden: (+46) (0)8 519 923 69
Switzerland– French: (+41) 22567 5858 
Switzerland – German: (+41) 22567 5858 
Ukraine (support only available in Russian): 0800 501 456
United Kingdom: (+44) 0207 660 0186

Our helpdesk can be reached during business hours. For your local opening times and prices, click on your country’s link from the list above.

During this phone call you might be asked for some additional information. We recommend having the product as well as the following details at hand:

  • Exact product model name, for example EOS 650D.

  • Serial number of your device (how to find your serial number)

  • Operating system installed on your computer if applicable, for example Windows 8, Mac OS 10.8 (Mountain Lion) (how to identify your operating system)

  • Reference number of a previous contact with our helpdesk if available, this ensures we do not capture your details again.

You will not be contacted further, unless there is a specific requirement to do so regarding your initial enquiry.