We have discovered that when using the LEGRIA HF M31 / M32 / M36 / M300 / M306 / M307 digital camcorders for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held.

In this announcement we would like to convey the details and our service policy.

Helpful Information:

Solution:

Users should try to avoid touching the screw when shooting video for long periods of time.

Furthermore, a protection cushion that covers the screw will be provided to users free-of-charge in order to prevent direct contact with the skin.
The protection cushion will need to be applied to the area indicated by the red rectangle in the image below.

If you own an affected product, please contact one of our repair contacts.

Please accept our apologies for the inconvenience caused by this issue. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence.

If you have any further inquiries please contact us using the e-mail support or telephone support option.