It has been discovered that with certain digital SLR cameras that have been repaired at our Authorised Service Facilities (ASF's), the following problems occur and the camera will not operate normally -
1. When certain Eye-Fi cards are used, the camera cannot be turned on normally.
2. With the power switch on the camera set to off and when a general SD card is removed promptly after opening the card slot, the camera will not turn on normally.
For either one of the phenomena above, if the battery pack is removed and then reinstalled again, the camera will turn on normally. However, for phenomenon 1, if an affected Eye-Fi card is inserted into the camera, then phenomenon 2 will occur again so please use a general SD card for shooting.
EOS 450D, EOS 600D & EOS 1000D with the main PCB (Printed Circuit Board) replaced at Canon’s ASF's from product release up to the end of November 2011.
EOS 500D with the main PCB replaced at Canon’s ASF's from product release through to the end of February 2010.
EOS 60D with the main PCB replaced at Canon’s ASF's from March 2011 to the end of November 2011.
Affected Eye-Fi Cards
Eye-Fi cards with “X2” in the product name such as Connect X2, Mobile X2, Pro X2 etc.
The products with these phenomena will be inspected and repaired free of charge.
If your product is within the affected range highlighted above, you are kindly requested to contact one of our authorised service facilities.
If you have any further enquiries please contact us using the e-mail support or telephone support option.
We offer our sincere apologies to customers who have been inconvenienced by this. Canon strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.