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EOS 5D

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EOS 5D

EOS 5D

FAQ ID: L00000036
Release date: 27-Jan-09


FAQ: Main mirror detachment of EOS 5D Digital SLR camera

Details:


The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Helpful Information:

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive.

Solution:


Affected products:
EOS 5D Digital SLR cameras whose main mirror has detached.

Customer support:
We will repair and reinforce the mirror portion of the affected products free of charge. Reinforcement parts will be attached to the right and left sides of the mirror as shown in the images.

Repairs will be possible as of Monday 9th February 2009. If you own one of the affected products, please contact one of our Authorised Service Facilities.

L00000036 - EOS_5D_front L00000036 - EOS_5D_Mirror


If you have questions regarding this phenomenon or would like additional details please contact our HelpDesk.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue.  Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

 

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