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EOS 5D Mark III

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EOS 5D Mark III

EOS 5D Mark III

FAQ ID: 8201359600
Release date: 22-Mar-12


FAQ: Error messages appear on the LCD monitor. (EOS 5D Mark III)

Solution:


If a problem occurs with the camera, an error message is displayed on the LCD.

If your camera displays an error screen like the one shown above, follow the displayed instructions to resolve the problem.

List of Error Messages & Solutions

Error code No.MessageSolution
Err 01Communications between the camera and lens is faulty. Clean the lens contacts.-Clean the electrical contacts on the camera and lens.
-Use a Canon lens.
-If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)
Err 02Card * (*2)cannot be accessed. Reinsert/change card * or format card * (*2) with camera.-Remove and install the card again.
-Replace the card.
-Format the card.(*3)
Err 04Cannot save images because card * (*2)is full. Replace card * (*2).-Replace the card.
-Erase unnecessary images on the card.
-Format the card. (*3)
Err 06Sensor cleaning is not possible. Turn the camera off and on again.-Turn the power switch to <ON> to turn on the power again.
-If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)
Err 10,20,30,40,
50,60,70,80,99
(*4)
Shooting is not possible due to an error. Turn the camera off and on again or re-install the battery.-Turn the power switch to <ON> to turn on the power again.
-Remove and re-install the battery.
-Use a Canon lens.
-If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)

*1 Please refer the IMPORTANT below.
*2 A number indicating the location of the card slot appears in place of the asterisk (*).
*3 Please refer the CAUTION below.
*4 Details of the error codes are as follows.

Error CodeError Details
Err 10Malfunctions related to files have been detected.
Err 20Malfunctions related to the mechanical mechanism have been detected.
Err 30Malfunctions related to the shutter have been detected.
Err 40Malfunctions related to the power source have been detected.
Err 50Malfunctions related to the electric control have been detected.
Err 70Malfunctions related to images have been detected.
Err 80Malfunctions related to the electric control or images have been detected.


IMPORTANT
If the same error keeps appearing, there may be a problem. Write down the error code and consult your nearest Canon Service Center.

ATTENTION
When the card is formatted, all images and data in the card will be erased. Even protected images will be erased, so make sure there is nothing you need to keep. If necessary, transfer the images to a computer, etc., before formatting the card.
To format the memory card, please refer to the Related information.


Related information

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