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PIXMA iP2700

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PIXMA iP2700

PIXMA iP2700

FAQ ID: 8200723800
Release date: 31-Jul-10


FAQ: Cannot Install the Printer Driver

Details:


Helpful Information:

Solution:


If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:

Start the installation following the procedure below.
1. Click Start then Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
2. Double-click the CD-ROM icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.


NOTE
- If the CD-ROM icon is not displayed, try the following:
  • Remove the CD-ROM from your computer, then insert it again.
  • Restart your computer.

- If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.

If you are unable to proceed beyond the Printer Connection screen:


If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the printer and is connected to the computer, and then follow the procedure below to reinstall the printer driver.


NOTE
The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the printer driver.

1. Click Cancel on the Printer Connection screen.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the screen that appears next.
4. Click Exit on the PIXMA XXX screen, then remove the CD-ROM.
5. Turn the printer off.
6. Restart the computer.
7. Make sure that you have no application software running.
8. Insert the CD-ROM again, then perform Easy Install to install the printer driver.

In other cases:

Follow the procedure described in your setup manual for proper installation.
If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall the driver.
-> [ Deleting the Unnecessary Printer Driver ]
If you reinstall the printer driver, perform Custom Install on the Setup CD-ROM, then select IJ Printer Driver.


NOTE

If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before reinstalling.


ATTENTION
Do not connect the USB cable yet.

  • To use the printer by connecting it to a computer, software including the drivers needs to be copied (installed) to the computer's hard disk. The installation process takes about 20 minutes. (The installation time varies depending on the computer environment or the number of application software to be installed.)
  • Screens are based on Windows Vista Ultimate and Mac OS X v.10.5.x.


IMPORTANT
  • Quit all running applications before installation.
  • Log on as the administrator (or a member of the Administrators group).
  • Do not switch users during the installation process.
  • Internet connection may be required during the installation. Connection fees may apply. Consult the internet service provider.
  • It may be necessary to restart your computer during the installation process. Follow the on-screen instructions and do not remove the Setup CD-ROM during restarting. The installation resumes once your computer has restarted.
  • Mac OS 9, Mac OS X Classic environments, or Mac OS X v.10.4.10 or earlier are not supported.

Windows

  • If you connect the printer via USB cable before installing the software:

For Windows 7:
(1) Remove the USB cable connected to your computer.
(2) Proceed to 1.

For Windows Vista/Windows XP/Windows 2000:
The above dialog box may appear.
(1) Remove the USB cable connected to your computer.
If the dialog box closes, proceed to 1.
(2) Click Cancel.
(3) Proceed to 1.

  • Easy-WebPrint EX:

If you are using Internet Explorer 7 or later, you can use the Web print software Easy-WebPrint EX. An internet connection is required for installation.

1.

Press the ON button (A) to TURN OFF THE PRINTER.
Operating noise may continue for up to 25 seconds until the printer turns off.


IMPORTANT
Do NOT connect the USB cable to the computer and the printer yet. If you have already connected the cable, disconnect it now.

2.

Turn on the computer, then insert the Setup CD-ROM into the CD-ROM drive.
If you are using Windows, the setup program starts automatically.


NOTE
If the program does not start automatically, double-click the CD-ROM icon in Computer or My Computer.
When the CD-ROM contents appear, double-click MSETUP4.EXE.

3. Windows 7/Windows Vista (Windows XP/Windows 2000 -> 4 )

Click Run Msetup4.exe on the AutoPlay screen, then click Continue or Yes on the User
Account Control dialog box.
If the User Account Control dialog box reappears in following steps, click Continue or Yes.

4.

Select your place of residence, then click Next.


NOTE
If the Select Language screen appears, select a language, then click Next.

5.

Select a country or region, then click Next.


NOTE
Displayed only when Europe, Middle East, Africa or Asia is selected on the screen in 4.

6.

Click Easy Install.
The drivers, application software, and on-screen manuals are installed all together.


NOTE
  • If you want to select particular items to install, click Custom Install.

For Windows 7/Windows Vista SP1 or later
  • You can install the XPS Printer Driver from Custom Install. When installing the XPS Printer Driver, select the IJ Printer Driver at the same time.

7.

Click Install.
Follow any on-screen instructions to proceed with the software installation.


IMPORTANT
To install Easy-WebPrint EX, you need to connect your computer to the internet at this stage. (Internet Explorer 7 or later is required.)
If an internet connection is not available, it is also possible to install this software later.

Important Information for the Installation

  • USB Port


When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
The USB Port is located on the right side at the back of the printer.

  • Necessary Information for the User Registration


The product serial number is required when registering the product. The serial number is located inside the printer (as shown in the illustration).

IMPORTANT
If the power is on, the FINE Cartridge Holder will move when the Front Cover (B) is opened.


NOTE
The User Registration screen will only be displayed when Europe, Middle East, Africa is selected on the Select Your Place of Residence screen.

  • If the Extended Survey Program screen appears


If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the printer's functionality.)

8.

Click Exit to complete the installation.
If Restart is displayed, follow the instruction to restart the computer.

9.

Solution Menu starts automatically.


NOTE
  • Remove the Setup CD-ROM and keep it in a safe place.
  • The buttons displayed on Solution Menu may vary depending on the country or region of purchase.

Macintosh

1.

Press the ON button (A) to TURN OFF THE PRINTER.
Operating noise may continue for up to 25 seconds until the printer turns off.

IMPORTANT
Do NOT connect the USB cable to the computer and the printer yet. If you have already connected the cable, disconnect it now.

2.

Turn on the computer, then insert the Setup CD-ROM into the CD-ROM drive.

3.

Double-click the Setup icon of the CD-ROM folder to proceed to the following screen. Enter your administrator name and password, then click OK.
If the CD-ROM folder does not open automatically, double-click the CD-ROM icon on the desktop.
If you do not know your administrator name or password, click the help button, then follow the on-screen instructions.

4.

Select your place of residence, then click Next.


NOTE
If the Select Language screen appears, select a language, then click Next.

5.

Select a country or region, then click Next.


NOTE
Displayed only when Europe, Middle East, Africa or Asia is selected on the screen in 4.

6.

Click Easy Install.
The drivers, application software, and on-screen manuals are installed all together.


NOTE
  • If you want to select particular items to install, click Custom Install.

7.

Click Install.
Follow any on-screen instructions to proceed with the software installation.

Important Information for the Installation

  • USB Port


When the Printer Connection screen appears, connect the printer to the computer with a USB cable.
The USB Port is located on the right side at the back of the printer.

  • Necessary Information for the User Registration


The product serial number is required when registering the product. The serial number is located inside the printer (as shown in the illustration).

IMPORTANT
If the power is on, the FINE Cartridge Holder will move when the Front Cover (B) is opened.


NOTE
The User Registration screen will only be displayed when Europe, Middle East, Africa is selected on the Select Your Place of Residence screen.

  • If the Extended Survey Program screen appears


If you can agree to Extended Survey Program, click Agree.
If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the printer's functionality.)

8.

Click Exit to complete the installation.
If Restart is displayed, follow the instruction to restart the computer.

9.

Click the icon on the Dock to start Solution Menu.


NOTE
  • Remove the Setup CD-ROM and keep it in a safe place.
  • The buttons displayed on Solution Menu may vary depending on the country or region of purchase.

Install the Software
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