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i-SENSYS LBP6000B

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i-SENSYS LBP6000B

i-SENSYS LBP6000B

FAQ ID: 8200859700
Release date: 04-Oct-10


FAQ: The Printer Is Not Recognized Automatically (When Installing the Printer Driver)

Solution:


<Cause 1>
The printer is not turned ON.
<Solution>
Turn the printer ON.

<Cause 2>
The USB cable is not connected properly.
<Solution>
Make sure that the printer and computer are properly connected with the USB cable.

1. Make sure that the printer and computer are OFF.

2. Connect the USB cable.

  • Flat end (A): Connects to a USB port on your computer.
  • Square end (B): Connects to the USB connector on this printer.


<Cause 3>
The USB cable was already connected and the printer was turned ON before the printer driver was installed.
<Solution>
Perform the following procedure.

1. Turn the printer OFF.

2. Disconnect the USB cable.

3. Connect the USB cable again.

4. While the following screen appears, turn the printer ON.

<Cause 4>
An inappropriate USB cable is being used.
<Solution>
Use a USB cable that is appropriate for the USB interface environment of the printer and has the following symbol.

* The following is the USB interface environment of this printer.

  • Hi-Speed USB
  • USB

<Cause 5>
The USB class driver is installed.
<Solution>
Perform the following procedure to uninstall the USB class driver.

1. Check the following.

  • The printer and computer are connected using a USB cable.
  • The printer is turned ON.

2. Perform the following procedure.

From the [Start] menu, select [Settings] >> [Control Panel], and then double-click [Add/Remove Programs].

From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs].

From the [Start] menu, select [Control Panel], and then click [Uninstall a program].

From the [Start] menu, select [Control Panel] >> [Add or Remove Programs].

From the [Start] menu, select [Control Panel], and then double-click [Programs and Features].

3. Make sure that [Canon LBP6000 LBP6018] is not displayed.
(1) Make sure that [Canon LBP6000 LBP6018] is not displayed in the dialog box.
(2) Click [ ] to close the dialog box.


NOTE
If [Canon LBP6000 LBP6018] is displayed
  • Delete [Canon LBP6000 LBP6018] in the dialog box. (Uninstall the printer driver.) For details on the procedure for deleting [Canon LBP6000 LBP6018], see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.

4. Display [Device Manager].

4-A-1. From the [Start]menu, select [Settings] >> [Control Panel].
4-A-2. Double-click the [System] icon.
4-A-3. Click the [Hardware] tab >> [Device Manager].

4-B-1. From the [Start] menu, select [Control Panel].
4-B-2. Click [Performance and Maintenance] >> [System].
4-B-3. Click the [Hardware] tab >> [Device Manager].

4-C-1. From the [Start] menu, select [Control Panel].
4-C-2. Click [Hardware and Sound] or [Hardware] >> [Device Manager].

4-D-1. From the [Start] menu, select [Control Panel] >> [System].
4-D-2. Click the [Hardware] tab >> [Device Manager].

4-E-1. From the [Start] menu, select [Control Panel].
4-E-2. Double-click [Device Manager].


NOTE
If the [User Account Control] dialog box appears
  • Click [Yes] or [Continue].

5. Double-click [Universal Serial Bus controllers].

6. Right-click [USB Printing Support], then select [Uninstall] from the pop-up menu.
* Do not uninstall any drivers for other devices. If you uninstall them by mistake, Windows may not operate properly.
* If the USB class driver is not installed properly, [USB Printing Support] is not displayed. Then, click [ ] to close the [Device Manager] dialog box.


NOTE
If the USB class driver is under [Other Devices]
  • Select the USB class driver which is displayed as [Unknown device], and then uninstall it.

7. Click [OK].

8. Click [ ] to close the [Device Manager] dialog box.

9. Disconnect the USB cable from the computer, then restart Windows.

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