Perform the following procedure.
1. Enable bi-directional communication.
2. Restart the computer.
3. Restart the printer. (Turn off the printer once, wait for 10 seconds or longer, and then turn it on.)
NOTECheck bi-directional communication using the following procedure.
1. Open the [Printers and Faxes] or [Printers] folder.
From the [Start] menu, select [Settings] -> [Printers].
From the [Start] menu, select [Printers and Faxes].
From the [Start] menu, select [Control Panel], and then click [Printers and Other Hardware] -> [Printers and Faxes].
From the [Start] menu, select [Control Panel], and then click [Printer].
From the [Start] menu, select [Control Panel], and then double-click [Printers].
2. Right-click the icon for this printer, and then select [Properties] from the pop-up menu.
3. Display the [Ports] sheet.
4. Check if the [Enable bidirectional support] check box is selected.
