Report a security issue

If you are aware of a security issue relating to a Canon product, system or service, we'd like to hear from you.

How to contact us
If you believe you have discovered a security issue with a Canon product or have a security incident to report, please email product-security@canon-europe.com. Please include a detailed summary of the security issue, the exact name of the product, software version and the nature of the issue. Please also include an email address and telephone number so we can contact you if we require more information.

Non-security support enquires
Please note that this email address is only for reporting security issues and not for general support issues. Please visit our Support page for help with any other issue.

We take security issues seriously and will respond swiftly to fix verifiable issues. Some of our products are complex and take time to update. When properly notified of legitimate issues, we’ll do our best to acknowledge your email, investigate the issue and fix them as quickly as possible.