What do I need to do in order to use WinXP Windows Messenger (in order to be able to use DV Messenger)?

I am having problems trying to communicate with my parents, who live out in the country. What should I tell them to do in order to have their system set up for them?

I installed Windows Messenger software, so why can't I get things to operate correctly?

What do I need to do in order to use WinXP Windows Messenger (in order to be able to use DV Messenger)?

1. Do you already have a proper working Internet connection?

A) If you already have an Internet connection, check to make sure that it is one of the types described below. Note that you need to have a contract with an ISP who assigns a global IP address to each user.

- Dial-up connection using an analog modem

- Any one of the following types of ADSL connection: ADSL modem connected via USB, bridge type ADSL modem, or a UPnP  Internet Gateway Device ADSL with built-in router

- Connection using FTTH (Fiber To The Home) or wireless provider

- In the case of a router, use one that is a UPnP Internet Gateway Device.

B) If you do not have an Internet connection, you need to contract with an Internet Service Provider in order to use Windows Messenger video chat.

2. After you configure your system for Internet connection, obtain a .NET Passport.

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I am having problems trying to communicate with my parents, who live out in the country. What should I tell them to do in order to have their system set up for them?

Contact the ISP of your parents. The ISP may provide an optional service covering assistance in configuring their computer. 

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I installed Windows Messenger software, so why can't I get things to operate correctly?

Check your system and make sure that it satisfies all of the following Windows Messenger requirements.

1. Internet connection

2. Use of an Internet Service Provider who assigns a global IP address to each user. Check your service contract, or contact your ISP or cable provider for information about global IP addresses

3. If you are using a router, make sure that is compatible with Windows Messenger and that it is configured correctly. For details, see the user documentation that comes with your router or contact its manufacturer. Note, however, that even if your router is compatible with Windows Messenger, it will not be compatible with DV Messenger if the router is not a UPnP Internet Gateway Device.

4. If you have personal firewall software installed on your computer, disable it. If your computer has anti-virus software, a firewall function may also have been installed automatically when you installed the anti-virus software. For details, see the user documentation that comes with the software.

5. If you are using a router, remember that some routers are equipped with a built-in firewall function. In such a case, you need to disable the firewall function. For details, see the user documentation that comes with the router or contact its manufacturer.

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