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Easy Service Plan options On-site next-day service.
In the event of a fault or simply for support, customers can call the Canon support desk. If the issue can’t be resolved over the phone, or remotely, a qualified service engineer will be dispatched on-site by the next business day. Users also get access to a helpdesk Installation and Training service.
This involves installation of hardware, utility software (including printer driver), loading of inks and media, and connection to network or USB connection. Standard training covers the main functions and features plus day-to-day maintenance and troubleshooting. Advanced Training service.
Half-a-day training providing in-depth coverage of the functions and features of the product and installed software, plus troubleshooting. This will include printer menus, print head cleaning/replacement, loading media, main and advanced functions of the Windows/Macintosh printer driver and relevant utility software. Also covered are the features and functions of PosterArtist LT*. [*] If the full version of PosterArtist has been purchased then this will be loaded and configured instead of the LT version.
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