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    EOS Camera Error Codes and Error Messages

    Certain EOS cameras will display an error code or error message when a problem occurs.

    Please find below a list of error codes and error messages you may see when using your EOS camera. Please click on the error code or error message to display some useful information that will assist you in resolving your issue.

    For further information, it may be necessary for you to refer to the detailed manual that is available for your product and this can be located online by selecting your product. Alternatively, please contact us using the e-mail support or telephone support option.

    If your product requires a repair, please contact one of our authorised service facilities.

    Error Codes

    Error Messages

    Err 01

    Description:

    The communication between the camera and lens is faulty.

    Resolution:

    1. Very gently clean the electrical contacts (highlighted in red) on the camera and the lens using a clean and dry cloth.

    [MASTER] Image_Err01_1[MASTER] Image_Err01_2

    CAUTION

    When cleaning the contacts take the following precautions –

    • Do not wipe the contacts with a wet cloth
    • Do not touch the contacts directly with your hands. Touching them with your hands could cause corrosion, which would cause the camera to become inoperable
    • When cleaning the contacts on the lens side, be careful not to damage the lens surface

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 02

    Description:

    The camera cannot access the memory card.

    Resolution:

    1. Remove and re-install the memory card.
    2. Format the memory card as described in the user manual. The user manual can be downloaded by selecting your product from the EOS camera range page.
    3. If formatting the memory card does not resolve the error please replace the memory card.


    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 03

    Description:

    There are too many folders on the memory card.

    Resolution:

    1. Replace the memory card with a formatted Compact Flash memory card.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 04

    Description:

    Images cannot be saved because the memory card is full.

    Resolution:

    1. Erase any unnecessary images on the memory card.
    2. Format the memory card, as described in the user manual. The user manual can be downloaded by selecting your product from the EOS camera range page.
    3. If formatting the memory card does not resolve the error please replace the memory card.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 05

    Description:

    The built-in flash could not be raised.

    Resolution:

    1. Turn the power switch off and then on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 06

    Description:

    The sensor cleaning is not possible.

    Resolution:

    1. Turn the power switch off and then on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 10

    Description:

    A malfunction with the files on the memory card has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 20

    Description:

    A malfunction with the mechanical mechanism has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 30

    Description:

    A malfunction with the shutter has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 40

    Description:

    A malfunction with the power source has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 50

    Description:

    A malfunction related to the electric control has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 60

    Description:

    An error occurred preventing shooting, the lens movement may be obstructed.

    Resolution:

    1. Check that the lens is clear from obstructions.
    2. Turn the power switch off and then on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 70

    Description:

    A malfunction with the images has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 80

    Description:

    A malfunction with the electric control or images has been detected.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Err 99

    Description:

    This is a general error that can occur because of several different reasons.

    Resolution:

    1. Turn the power off and remove then re-install the battery.
    2. Turn the power on again.
    3. Very gently clean the electrical contacts (highlighted in red) on the camera and lens using a clean and dry cloth.

      [MASTER] Image_Err01_1[MASTER] Image_Err01_2
    4. Very gently clean the electrical contacts on the camera and flash using a clean and dry cloth.

    CAUTION

    When cleaning the contacts take the following precautions –

    • Do not wipe the contacts with a wet cloth
    • Do not touch the contacts directly with your hands. Touching them with your hands could cause corrosion, which would cause the camera to become inoperable
    • When cleaning the contacts on the lens side, be careful not to damage the lens surface

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    AC - Error Message

    Description:

    The imaging element corresponds to the film in a film camera. If dirt or foreign matter gets on this imaging element, black spots may be recorded on the corresponding part of the image. If this happens, clean the imaging element.

    Resolution:

    1. When performing the required cleaning, always connect the EOS camera to a household power outlet using the DC coupler.

      If you try to clean the imaging element while the battery back is installed in the camera, the cleaning warning message "AC" will blink on the LCD panel and you will not be able to clean the imaging element.

      Instructions on cleaning the imaging element can be found in the user manual, the user manual can be downloaded by selecting your product from the EOS range page.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Battery level is too low. Cannot clean sensor

    Description:

    There is insufficient battery power causing the shutter to close during the cleaning of the image sensor and the shutter curtains, resulting in possible damage to the image sensor.

    Resolution:

    1. Either use a fully-charged battery or a household power outlet before starting to clean the image sensor.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    bu59 / bu54 / buSY / busy

    Description:

    If the message bu59, bu54, buSY or busy is displayed on the camera, it could mean one of the following things:

    • The flash is recycling. If you shoot 20 images with flash at short intervals, the flash might stop operating. This is to protect the flash unit
    • Continuous Shooting has occurred. This indicates that the camera's buffer memory is full and shooting cannot continue
    • The EOS camera is connected to a PC, Mac or printer

    Resolution:

    1. If you press the shutter button halfway and the message is displayed in the viewfinder and/or on the LCD monitor, wait until the display turns off. This gives time for either the flash to recycle or the buffer memory to clear, enabling full use of the camera again.
    2. If the camera is connected to a PC, MAC or printer, disconnect before attempting to use.

    NOTE: Please do not switch off your EOS camera while "buSY" is shown. This may cause problems with the EOS camera or Compact Flash card.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    Cannot play back image

    Description:

    The message "Cannot playback image" appears when attempting to play back images on the camera. This error can occur for the following reasons –

    • You are trying to play back images captured with a non-Canon camera
    • Images in the memory card have been imported to a computer and rotated or edited and then written back to the memory card
    • The memory card is malfunctioning

    Resolution:

    1. Import the images to a computer and check if they can be displayed.
    2. If you have multiple memory cards, format another memory card and take some test shots.
      If images can be played back normally, the card that shows the error message may be malfunctioning.
      In this case, format the memory card, as described in the user manual. The user manual can be downloaded by selecting your product from the EOS camera range page.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CbC

    Description:

    This is a warning regarding the date/time battery level. The date/time battery maintains the camera's date and time. When the date/time battery's power is low, "CbC" will appear on the LCD panel.

    Resolution:

    1. Replace the date/time battery with a new battery as described in the user manual.
      The user manual can be downloaded by selecting your product from the EOS camera range page.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CLEAn / CLn / CCd

    Description:

    The image sensor is like the film in a film camera. If any dust gets on the image sensor, it may show up as a dark speck on the images. The mirror will lockup and the shutter will open, "CLEAn" or "CLn" will then blink on the LCD panel.

    Resolution:

    1. Turn the power switch off and then on again to automatically activate the sensor cleaning function.

    Alternatively you can manually activate the sensor cleaning function as follows –

    1. Under the [MASTER] Image_Wrench tab of the menu, select [Sensor Cleaning], then press [[MASTER] Image_Set].
    2. Turn the dial to select [Clean Now] and press [[MASTER] Image_Set].
    3. Select [OK] and press [[MASTER] Image_Set]. The screen will indicate cleaning and there will be a shutter sound but no picture will be taken.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    ErrCF / CardErr / Folder number full

    Description:

    If the folder number reaches 999 and the file number reaches 9999, this error message appears even if there is space remaining on the card.

    Resolution:

    1. Remove and reinsert the memory card.
    2. Try using a different memory card.
    3. If possible transfer all images on the card to a computer and then format the card with the camera. The card may then return to normal.
    4. Replace with a new Compact Flash memory card. When a newly formatted Compact Flash card is installed, the folder number starts from 100 and the image file number starts from 0001.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    FullCF / CardFull / CF Card Full

    Description:

    No images can be shot or recorded.

    Resolution:

    1. If the Compact Flash memory card is full, erase any unnecessary images.
    2. If erasing images has not resolved the error, please replace with a new Compact Flash memory card.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    L - Error Message

    Description:

    If the [LOCK] switch is set to the right and you try to use one of the locked camera controls, "L" will be displayed in the viewfinder and on the LCD panel. On the shooting settings display [LOCK] will be displayed.

    Resolution:

    1. Set the [LOCK] switch to the left to release it and enable the functions.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    NoCF / No CF Card / No Card in Camera

    Description:

    This message can be displayed for the following reasons -

    • If there is no Compact Flash memory card installed and you press the shutter button
    • If there is no Compact Flash memory card installed and you start the camera
    • If there is no Compact Flash memory card installed and you try to format the card

    Resolution:

    1. Insert a Compact Flash memory card.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.