Consumer Product Support

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    Telephone support

    Get telephone support by choosing your country below.

    You can contact our helpdesk online by submitting your questions using the E-mail support option.

    Alternatively, you can call our helpdesk for support. For further information including your local telephone number and opening hours, please select your country below:


    During your phone call you might be asked for some additional information so we recommend having the product as well as the following details at hand:

    • Exact product model name, for example EOS 650D
    • Serial number of your device
    • Operating system installed on your computer if applicable, for example Windows 8, Mac OS X 10.8 (Mountain Lion).
    • Reference number of a previous contact with our helpdesk if available (to ensure we do not capture your details again).

    You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.