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Consumer Product Support


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    Telephone support

    Get telephone support by choosing your country below.

    Please be aware that  the Canon Group Company, Axis Communications are now responsible for the servicing and support of Canon network cameras If you need assistance with your network camera please contact Axis Communications

    For all other consumer products please select your country below to access the local telephone number and opening hours:

    During your phone call you might be asked for some additional information so we recommend having the product as well as the following details at hand:

    • Exact product model name, for example EOS 650D
    • Serial number of your device
    • Operating system installed on your computer if applicable, for example Windows 8, Mac OS X 10.8 (Mountain Lion).
    • Reference number of a previous contact with our helpdesk if available (to ensure we do not capture your details again).

    You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.