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Vista Support

Results of Operation Checks on Canon Network Camera Products

The following table shows the status of compatibility check results between Windows Vista and Canon Network Camera products:

Target Software	Phenomenon	Affected Models	Countermeasures
Bundled Application	When installation is cancelled during the installation process, the "Program Compatibility Assistant" dialog appears.	VB-C300 VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10/VB-C10R	Select the "Cancel" button and close the dialog.
	If Custom Install is selected on the 64-bit OS, a message about an incorrect installation directory will appear.	VB-C50i /VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	Specify a directory other than the default as the destination for the installation.
	There are cases where the computer goes to 'sleep' while running the application, and control is cancelled or the connection with the camera is disconnected.	VB-C300 VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	When operating the application all the time, set the power options in Control Panel so that the computer does not enter sleep mode.
Initialization Setting Tool	When starting Internet Explorer 7.0 from the Setting or Open Test Page options of the initialization setting tool, the Protected Mode in Internet Explorer 7.0 is turned "Off".	VB-C300 VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	This does not affect the camera setting operations, but the security level of Internet Explorer becomes low, so quit Internet Explorer when finishing setting the camera settings.
Initialization Setting Tool	When the Initialization Setting Tool operation is completed, the "Program Compatibility Assistant" dialog appears.	VB-C300 VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	Select "This program was installed correctly" and close the dialog box. This dialog box will not be displayed later. Close the dialog. This will not affect the operation.
VB Administration Tool	Tools may not run from the VB Admin start-up panel	VB-C300 VB-C50i / VB-C50iR VB-C50FSi VB-C50i VB150 VB101 VB-C10 / VB-C10R	Wait for a while to start up.
VB Administration Tool	Recording does not start even when pressing the "Rec Start" button in the Motion Detection Setting Tool.	VB-C50i / VB-C50iR VB-C50FSi VB-C50i VB150 VB101 VB-C10 / VB-C10R	Make the Motion Detection setting in the Live Mode.
PC Viewer	The screen saver starts during full-screen display, and the full-screen display is then cancelled, becoming regular display	VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	Turning off the screen saver when the PC Viewer is used can prevent this phenomenon from occurring.
PC Viewer	Volume control on the audio setting window does not work. The Volume slide bar is greyed out The Mute check box stays ON and cannot be changed		Volume control can be done via the Windows Vista sound settings
Admin Viewer	If the product is unplugged and plugged in again during sound transmission, the audio will not be transmitted again.	VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	Turning the Microphone button off and back on again will cause the audio transmission to resume.
NC Viewer	The screen saver starts during full-screen display, and the full-screen display is then cancelled, becoming regular display	VB-C300	Turning off the screen saver when the PC Viewer is used can prevent this phenomenon from occurring.
	Volume control on the audio setting window does not work. The Volume slide bar is greyed out The Mute check box remains ON and cannot be changed		Volume control can be done via the Windows Vista sound settings
	If the product is unplugged and plugged in again during sound transmission, the audio will not be transmitted again.		Turning the Microphone button off and back on again will cause the audio transmission to resume.
VB Collector	The task to collect recorded data cannot be performed	VB-C50i / VB-C50iR VB-C50FSi VB-C50Fi VB150 VB101 VB-C10 / VB-C10R	This can be resolved by opening the properties of the VBCollector executable file (.EXE), selecting the "Compatibility" tab, and then checking the box marked "Run this program as an administrator".

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