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Report: The trends reshaping customer experience

The CX landscape moves fast. Want to stay one step ahead? Get the first look at the changes coming to the CX industry

Speed book

Speed campaign

A digitally printed success story.

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5 customer experience failings, and how to avoid them

How customer comms can make or break your business

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5 ways to build loyalty with customer communication

Meet the demands of pickier, less loyal consumers

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Legacy infrastructure: How to overcome the CX challenge

Scale legacy barriers to digital transformation

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Collaborative innovation fuels growth

How digital technology and collaborative innovation help accelerate ROI.

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Customer experience maturity index

Discover how to improve your business's customer experience, with Canon's CX maturity index

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The CX journey: An uncharted adventure

Map your journey to market-leading customer experience

The automation dilemma

The automation dilemma

Why are so few Print Service Providers (PSPs) automated?

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Chapter 2: A collaborative approach to the customer journey

Read the next chapter or our eBook to discover more about boosting business collaboration

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Balancing personalisation and privacy

Read the next chapter in Canon's eBook to discover more about how your business should manage customer communications

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Agile marketing: the key to the treasure chest

Read the final chapter of our eBook to discover why agile marketing is becoming the industry standard

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The new opportunity in transactional marketing

Rising customer acquisition costs, digital overload, growing demand for personalisation and customer focus shift have all coincided to create a ‘perfect storm’ in which transactional marketing offers an ideal solution. Find out more about the transactional opportunity.

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Preparing customer comms for the age of CX

Discover how to the speak the language of the modern customer

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Map the future of engagement

Find out how to improve employee engagement

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A guide to HR digital compliance

Learn why now is the right time to digitise your documents

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HR Director FAQs

What does the HR department need to know about digital transformation

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A guide to HR digital transformation

Find out how digital and automated tech can help save your department save time and money

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How to automate customer experience

Top tips for boosting your business' customer experience with automation

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Rain or shine: Grow your business with Water Resistant Media

Create waterproof outdoor graphics without lamination

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The trends reshaping finance

Download Canon’s guide to the top trends coming to the finance industry

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Automating Core Information Workflows

Learn about the top operational drivers for improvement and automation in finance

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Finance Function: Digital Maturity Index

Discover how your business stacks up - measure your department's transformation progress

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Finance: an automated future

The c-suite argument for injecting automation in to the finance function

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The business case for e-procurement

Why e-invoicing can help streamline AP, drive cost efficiencies and improve financial visibility

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Navigating procurement compliance

Discover how new compliance legislation impacts your procurement processes

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Manage compliance with digital technology

Tackle the evolving regulatory landscape and protect your business from threats to compliance

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How to digitally transform finance

Read Canon's guide to harnessing digital and automated technology in the finance function

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Reshaping finance’s reputation

How to boost the reputation of the finance department through digital transformation

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10 CFO questions on digital transformation

Canon answers the questions every CFO is asking about transforming the finance function

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Transforming customer experience with CCM

Read Canon's guide to discover how CCM can help your businesses deliver market-leading CX

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10 CMO questions on digital transformation

Canon answers the questions every CMO is asking about digital transformation

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The evolution of digital marketing

Find out how marketing has been transformed by digital and how to harness the next wave

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Turning Customer Data into Growth

Is data really 'the new oil'? Discover how it can boost CX, drive business growth and lower costs

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How is regulation impacting CX?

The GDPR has changed traditional marketing, but discover how it’s delivering surprising benefits

A woman passing a man a piece of paper in a team meeting.

Printer & publisher: better together

Décor Success Factor 5 of 5: The art of project management. How print service providers can become a vital link in the interior décor value chain.

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Make the right connections to drive growth in décor

Décor Success Factor 4 of 5: Build a partner network that will help you deliver. Who you need to connect with to take your printed décor offering to the next level.

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Standardise or be colonised

Common digital standards and open collaboration: the key to thriving in a rapidly evolving publishing industry.

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Have we fallen out of love with digital?

Print is able to stimulate emotional engagement between a brand and its target audience in a way that digital cannot and so marketers need to mobilise print in a complementary role alongside digital.

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Programmatic Print: what you need to know

The programmatic innovations that have shaped digital advertising and marketing have come to print. Find out how you can use them.

Personalised Elemental direct mail

Personalised Elemental direct mail

Printed direct mail has an increasingly positive emotional impact on consumers - and now it can be integrated with digital campaigns. Here's how to do it well.

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The future of the book in the digital world

Discover how publishers, book printers and technology providers can make innovation possible together.

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Sweating publishing assets

Cost-efficient digital book production allows publishers to find new ways to monetise their assets

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Digital print is disrupting the décor industry

Discover which trends are driving change in digital print for décor applications. Read more here.

Man holding pile of books with two hands

Three trends shaping the future of book publishing

Our analysis of the key takeaways from the 2018 Frankfurt Book Fair.

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The rise and rise of self-publishing

The stigma of self-publishing is disappearing. In fact, it's becoming the first choice for many aspiring authors. Here's how digital print is enabling self-publishing to thrive.

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How to seize the short-run opportunity

Think Books Business Model Guides #3: Short-Run. Discover the exciting opportunities short-run printing presents for your business.

Philippe Baecke presenting at Future Promotional Forum 2018

The role of Big Data in printed direct mail

At Canon's Future Promotional Forum 2018, Philippe Baecke discussed why GDPR may be a blessing in disguise for marketers. Find out how you can use big data in your printed direct mail.

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How to prove print’s ROI in the marketing mix

Discover how you can use digital technologies to measure the impact of your print campaigns and provide insight on how to fine tune them.

Girl unpacking books from box

How print-on-demand could transform your business

Think Books Business Model Guides #2: On-Demand. Find out about the exciting opportunities that on-demand printing presents for book printers.

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Safeguard your devices in the modern workplace

Today's modern workplace's are full of potential security risks. Safeguard your workplace with the 6-step office equipment security test.

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How to become a valued consultant in décor - and increase revenue

Decor Success Factor 2 of 5: Understanding your client’s creative and commercial drivers. How print service providers can provide insight and guidance to their décor clients.

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How to guide your décor projects from concept to installation

Décor Success Factor 5 of 5: The art of project management. How print service providers can become a vital link in the interior décor value chain.

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Reducing risks in an office environment

The modern office is the intersection of people and information. Discover how to protect it against security threats.

Canon customer The Window Film Company manually cutting printed materials with wall mural in the background

Building the digital foundations to succeed in décor

Décor Success Factor 3 of 5: Establishing the technical capability to succeed in décor. The technology and skills print service providers need to deliver.

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Could décor be the next big thing for your business?

Décor Success Factor #1: The interior design ecosystem. Find out about the exciting opportunities décor presents for print service providers.

Canon MPS meeting

Canon: The No.1 Managed Print and Document Services provider

Discover why Canon is the leading provider of MPDS in Western Europe.

A young girl sitting reading a paperback book on some stairs

The future of printed books

With a global industry valued at $151 billion, demand for printed books is stronger than ever, as consumers in need of a ‘digital detox’ turning to hard copies. Find out more.

A table set with two wine glasses flanked by two red chairs in front of digitally printed wallpaper showing a cityscape

The potential of digitally-printed décor

Find out how digital printing unlocks new opportunities in décor. With 71% of consumers prepared to pay for personalisation, are you ready for the digital print revolution?

Promotional direct mail sitting on a printer

Realising print’s new potential

In an age of digital fatigue, find out how print can revitalise multi-channel promotional campaigns

Make your office a secure space

Make your office a secure space

Are you overlooking common security threats in your office?

Guide to a safer connected office

Guide to a safer connected office

Safeguard your IoT-connected office environment against evolving threats.

IoT Security Webinar

IoT Security Webinar

Learn how to protect your office against security threats.

What is your Risk Management Process?

What is your Risk Management Process?

Ensure your business has an effective risk management strategy.

Explore. Inspire. Improve. See the bigger picture

Explore. Inspire. Improve. See the bigger picture

Discover how you can achieve your business goals with revolutionary thinking and pioneering innovation.

Turn your printer into a security asset

Turn your printer into a security asset

Discover why you should consider secure printing for your organisation.

Protect your IoT-connected office

Protect your IoT-connected office

Find out the impact of IoT on office security and how you can safeguard against threats in the modern office.

Legislative compliance guide

Legislative compliance guide

Discover changes to GDPR and everything in between so you can be confidently compliant with security requirements.

How compliant is your business?

How compliant is your business?

Prepare your office for GDPR legislation changes and see how they could impact your security strategy.

How bookstagrammers are driving print sales

How bookstagrammers are driving print sales

Discover why digital book printing is driving revenue growth for PSPs.

Why brands AND consumers trust digital print

Why brands AND consumers trust digital print

Differentiate and grow your business with new digital print capabilities.

Revolution in digital wallpaper printing

Revolution in digital wallpaper printing

Open a new world of possibilities with print – find out how traditional décor is preparing for the future.

Building a business case for e-procurement

Building a business case for e-procurement

The benefits of procurement optimisation in the modern office.

Office Insights 2018 – The Evolution of the Digital Workplace

Office Insights 2018 – The Evolution of the Digital Workplace

Get insights on working practices and how technology plays a role in business change.

A guide to digital transformation success

A guide to digital transformation success

Take positive steps on your digital transformation journey with practical insight into digital evolution.

The realities of digital transformation for businesses

The realities of digital transformation for businesses

Searches have risen by over 30% this year alone and show no sign of slowing down.

How digital is your office? Assessing your digital maturity

How digital is your office? Assessing your digital maturity

How can a business be realistic about digital transformation, whilst avoiding disappointment?

4 trends impacting information management

4 trends impacting information management

What influence are these trends having on managing workplace information?

BPO and BPM – can they improve the customer experience?

BPO and BPM – can they improve the customer experience?

How business operations management tools and outsourcing can help differentiate organisations.

3 steps to introduce automation at work

3 steps to introduce automation at work

Creating more effective, efficient internal processes is the top driver for business transformation.

Tips to improve core business processes

Tips to improve core business processes

Reap rewards more effectively by embarking on a journey of manageable steps and digitisation processes.

A guide to digital transformation for Finance

A guide to digital transformation for Finance

How can CFOs transform the finance function in to a profit centre that drives business performance?

The HR managers’ role in digital transformation

The HR managers’ role in digital transformation

There is increasing pressure on HR departments to improve data literacy and digital skills.

The role of the IT department in digital transformation

The role of the IT department in digital transformation

How can businesses align their IT system change management process for a smooth digital transition?

The role of digital transformation in customer experience

The role of digital transformation in customer experience

How digital transformation aims to provide engaging customer experience in a rapidly changing world.

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