The causes of inefficiency
For large enterprises in particular, inefficiency can be endemic. Teams and workflows have evolved organically over long periods of time, often producing discrepancies between how functions operate. In turn, workers can be reluctant to give up established ways of working and are heavily reliant on legacy infrastructure. While these habits may work on a day to day level, they are not best practice, and will ultimately impact competitiveness and innovation by hampering improvements.
The HR department is one example where admin time is typically heavy. The process of securing candidates and organising interviews, for example, involves lots of organisational time, back and forth over e-mail with documents exchanged, printed, filled, scanned, and sent, and even more time to enter new employee information in IT systems. The majority of businesses (63%) report that less then 50% of their HR processes are automated - which means most this is still done by hand. For HR and finance which are ultimately cost-centre to the business, it’s even more important for them to demonstrate value to the business by reducing unnecessary costs.
HR departments, and businesses more widely, are in a position to solve this issue with help from IT. With the right information management technology at their disposal, the IT department has a lynchpin role to play in driving value by supporting the business in cutting costs and driving ROI.