Mapping the future of employee engagement

Engage the workforce of today

Download Report

Digitally transforming future HR

Learn how to engage the modern workforce

Download Report

Digitally transforming future HR

How to improve employee engagement with automation

As we embrace rapid digital transformation, the fundamental rules of employee engagement and hiring are changing. How can modern HR departments keep up?

Employees are an organisation's most important asset and HR is integral to finding and nurturing them. But every minute spent chasing signatures, pushing paper and tracking emails is time not spent interacting and communicating with employees and resolving their issues. Automation is helping progressive HR teams bypass these obstacles to focus on quality employee engagement.

The majority of discussion linking HR and automation usually centres around machines taking over jobs. But amongst this hyperbole, technology is having a more profound impact on the human resources function. The reality of increased automation within the HR function should mean slicker, more personalised employee engagement with reduced manual administrative work. Even before an employee starts working for a business, automation will allow everything from onboarding to appraisals to become seamless, secure processes.

Hands over map

Automated engagement

Most employees are already frustrated with the amount of admin they have to complete, keeping them from more important and interesting tasks. HR can often represent additional work on top of that, with everything from contract changes, training sessions, promotions and appraisals all coming with a layer of paperwork. Furthermore, working with HR is often perceived to be slow and time-consuming.

But automation is helping overturn that reputation. It can significantly reduce the time employees spend on the manual, repetitive aspects of these tasks, and free up their time for more valuable, fulfilling work. Meanwhile, the technology removes the manual element which is often responsible for time delays, ensuring that information reaches the appropriate party quickly, and each person involved can be automatically notified of real-time progress.

Holiday tracking is a prime example of where automation can improve processes. Manually scrolling through email requests and approvals should be confined to the HR history books. Automated workflows are turning this into a seamless process where approval can be sought and given, and holiday allowances updated, automatically. It keeps both the HR team and the employee happy, reducing the friction that comes with bookkeeping errors or miscommunications which can be all too common when automation isn’t employed, ensuring a smoother process for both management and workers.

Keeping your internal customers happy

When the subject of customer experience comes up, attention quickly turns to customers buying products and services. And with good reason, as a company depends on sales. But businesses need to remember that employee experience is equally important if they want to keep retention levels high.

However, employees increasingly see their work life through the lens of a consumer. In our personal lives we experience constantly improving customer service which adapts to our demands, becoming more seamless and convenient; we have all become used to slick apps on mobile devices. As a result, employees are demanding the same from their workplace. This means that HR departments need to raise their game when it comes to internal business processes and communication to keep employees satisfied and motivated as today’s employees are easily frustrated by clunky, slow workflows. Here HR automation is crucial.

Helping HR become a digital transformer

Through HR automation, businesses can design, streamline, integrate, and deploy necessary services swiftly at a considerably lower cost. HR teams can reduce paper shuffling and focus their attention on more strategic tasks like talent forecasting and pipeline succession. HR directors have the opportunity to lead from the front when it comes to its implementation, rolling out technology which supports a smoother, less time-consuming experience.

However, it’s important to remember that any new technology needs to be culturally accepted throughout the business, otherwise, it risks being ignored, hindering genuine digital change. Automation solutions need to be clear, accessible, and rolled out with full knowledge of the workforce.

Furthermore, automation is not a substitution for managing and engaging a workforce, in fact it’s essential that the HR team retain and prioritise working closely with employees. By harnessing the technology, HR professionals should be able to spend less time on admin and more time on the things that really matter.

Learn how to transform the HR department

Related solutions

Explore further

Learn how to improve employee engagement