Benefits of collaboration
Williams Lea can take advantage of Canon’s expertise and portfolio to secure more cross-sell and up-sell opportunities with existing customers. The partnership also allowed the companies to create flexible combinations of technology and services to attract interest from new prospects beyond their individual reach.
Enhanced share of business
Through access to Canon’s portfolio, Williams Lea was able to elevate its reputation, from supplier to a one-stop-shop for all document and information-related business processes. It could now manage everything from mail and print rooms to MPS. In turn, this allowed Williams Lea to encourage customers to consolidate suppliers, taking greater overall share of business.
Canon provides expert consultancy during customer assessments, enabling Williams Lea to get a more accurate picture of their customers’ needs, including device requirements, fleet optimisation and potential TCO savings.
Faster time to market
Canon and Williams Lea have ‘off-the-shelf’ business transaction templates and standardised paperwork in place, which allow Williams Lea to calculate pricing and provide customer quotes more quickly. Meanwhile, the standardised governance structure for the EMEA region also allows Williams Lea to speed up the deployment and time-to-market once the offer is agreed.
Reliable and transparent
Williams Lea’s operational leads were able to trust Canon to provide a seamless experience during bids. Thanks to Canon’s good communication throughout, Williams Lea was able to focus on delivery instead of chasing up third parties.
Access to Canon’s portfolio
Williams Lea was able to harness Canon’s MPS services internally, supporting better business outcomes for the organisation itself.