SERVICES

Remote Event Management

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Proactive support for your print and scan environment

Unexpected issues with your Canon output management system can lead to device downtime, which can significantly impact productivity and employee morale. Enjoy greater control and an improved user experience by protecting your print and scan environment from the unexpected.

Canon’s Remote Event Management is a proactive support service, using print server monitoring, that complements your standard Canon Software Support. Maximise the availability of your print and scan infrastructure, and keep your business running smoothly.

What we offer

Proactive monitoring

Any potential issues can be identified and investigated as early as possible, thanks to continuous remote monitoring of your output management system.

Incident notifications

Avoid business disruption – alerts with key event information are automatically sent to the Canon Service Desk for further investigation.

Remote resolution

Prevent minor incidents from escalating into major issues by offering remote incident resolution or notification to customer contact.

Capabilities

Expert service

Our support team have years of expertise to perform the required analysis and resolution of any reported incidents.

Professional approach

Full tracking of all incidents raised by our proactive service.

Proven service tools

Our support team use tried and tested tools to monitor and maintain your output management system.

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Gain a vital extra layer of protection for your print and scan environment.

Related services and solutions

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Get access to the latest product updates, upgrades and expert technical support.

https://staging-eu.cgn.canon-europa.com/business/remote-event-management/

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Regain control of your business printing to reduce costs and ensure compliance.

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TALK TO OUR TEAM