Eliminate the need for costly IT infrastructure or specialist resources.
Customer Communications Management (CCM) Online is more than simply improving document production; it’s a step towards achieving a customer-centric, fully compliant and cost-saving approach to improve customer experience.
Integrating process and channel management can open up a new dialogue for your business communications. Move to a fully managed, cloud-hosted Service, and utilise Canon’s unique CCM Customer Application.
Processing is streamlined by composing communications ready for the desired type of delivery, from the received customer data files.
Readied files are available to be handed back to the customer for further processing, and/or delivery to their end user client.
Spend more time concentrating on your core activities by outsourcing the production and delivery of print and mail to expert Canon teams.
Fully-formatted communications go out to end user clients via e-mail, with tracking to collate reports on bounced emails.
Automatically ensure every communication gets through, with delivery of print-ready files if emails have bounced, or failed after several attempts.
Canon manages your received data which is processed, formatted into a communication output, and securely hosted in the cloud.
Our staff are highly-skilled in turning data into personalised, targeted and compliant communications.
Secure remote access provides a CCM solution without costly licences or in-house specialists.
Expand your delivery capabilities and save resource costs with a Customer Communications Management platform that’s managed by a single point of contact – on-premise and in the cloud.
- Markus Stricker, Managing Director, MSP
New systems, such as Canon’s communication platform, are indispensable for retaining existing and new customers.
A multinational energy company had problems with out of control processes and lengthy turnaround times. Canon’s managed Customer Communications Service enabled the company to work more decisively and flexibly, resulting in over €1 million cost savings.
Explore new ways to engage customers using our digital communication solutions.