Canon Named a Leader in IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment

LONDON, 1st February 2019 - Recognised for its success in process optimisation, security features and consistency in both global and domestic service delivery, Canon was named a Leader in the IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment¹

Based on a five-stage approach: discover, design, implementation/transition, support/manage, and review, Canon's approach to Managed Print and Document Services (MPDS) is utilised throughout all the services and has been acknowledged as a successful methodology through this positioning. From the printed page to the electronic document, Canon MPDS provides a portfolio of custom services to help achieve business goals for improved serviceability, support and information accessibility.

“Canon’s broad solutions and services portfolio combined with its team of subject matter experts around vertical markets, complex workflows, and information management make them a strong contender when companies are looking to extend organisational value beyond simple management of the print infrastructure,” says Robert Palmer, research vice president, imaging, printing and document solutions at IDC. “Canon's holistic approach to information management, combined with a strategic focus in areas such as workflow, process optimisation, and security help to set it apart from competitors.”

Highlights from the IDC MarketScape report include:

  • “Canon Global Services provides a strong foundation for consistent service delivery, supporting global regional, and local engagements.”
  • “The breadth and depth of its technology, infrastructure, solutions, and services further strengthen the firm's position in the market.”

In addition to Canon’s comprehensive portfolio, its professional services and solutions built around its exclusive Therefore™ and uniFLOW software, help position the brand as a strong player in traditional MPDS offerings. Strategic relationships such as Nuance’s eCopy ShareScan also bring new opportunities, changing the way in which users can store, manage, share and collaborate globally through the cloud with email, paper and digital content.

Chris Holgate, EMEA MPS Strategy & Business Development at Canon Europe, commented, "We are proud of this new IDC MarketScape position and our continued year-on-year growth in Global MPDS. It is a clear reflection of our ongoing commitment to offer our customers the best solutions, specific to their own business needs. In the ever-changing world of document and information management, we will continue developing our consistent Managed Print & Document Services offerings to meet the growing demands of offices and Central Reprographic Departments, including multi-site, multi-national, multi-regional and Global environments”.

For more information on Canon’s Managed Print Service offering, visit

1 doc #US44387318, DECEMBER 2018