Projector Enhanced Warranty Loan Service

All Canon projectors intended for and purchased within the European Economic Area (“EEA” – namely EU, Iceland, Lichtenstein, Norway) plus Switzerland, are covered by the Canon’s 3 Year European Warranty System (EWS). The Canon EWS warrants that should the product require repair during the first 3 years, the full cost of parts and labour will be covered by Canon. However, the standard EWS requires that the product be returned to an Authorised Repair Centre at the Customer’s own expense. Should a repair prove to be uneconomical, Canon may choose to replace the product with a new model of equal or greater specification. By itself, the standard EWS scheme does not provide any additional support to the Customer during the course of the repair.

In addition to the above, wherever possible, for XEED and LX Installation models purchased within the EEA plus Switzerland, a free ‘3 Year Projector Enhanced Warranty Loan Service’ will also be offered, to allow for a ‘Next Day’* loan projector to be arranged when the Customer is having their product repaired. This Projector Enhanced Warranty Loan Service is only available in the eligible countries and for eligible models listed below. Where applicable, this entitles the Customer to receive a loan projector of equal or greater specification, while their faulty unit is being repaired within the first 3 years of purchase, subject to the presentation of a valid proof of purchase. The faulty unit will be returned following repair – the loan projector is not a permanent replacement.

* 'Next Day’ means that, wherever possible, the loan projector will be provided the day after the loan is requested, where such a request is made before 11:00 am and two days after when such a request is received after 11:00am, on a weekend or on a public holiday. This loan service is subject to full terms and conditions.

Projector Enhanced Warranty Loan Service

  1. The Projector Enhanced Warranty Loan Service is offered in addition to the standard EWS offering (with EWS terms unaffected). The service provides the Customer with a loan projector for the duration of the warranty repair, under these specific additional terms and conditions. The service can only be redeemed within three years from the date of original purchase.
  2. This offer is only valid for products intended for import and sale by Canon in European Union countries plus Iceland, Lichtenstein, Norway and Switzerland. To be able to claim under the Projector Enhanced Warranty Loan Service, the product must have been purchased in one of these countries.
  3. The service covers the XEED WUX400ST, WX450ST, WUX450ST, WUX450, WUX4000, WX520, WUX500, WUX5000, SX6000, WX6000, WUX6000, WUX6010, 4K500ST and the LX-MW500, LX-MU500,  LX-MU700, LX-MU600Z and LX-MU800Z projectors, including ‘Medical’ variants. It is not transferable to any other product and no cash alternative will be offered.
  4. The service is only available in the following eligible countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom. 
  5. Within Estonia, Latvia & Lithuania, the Projector Enhanced Warranty Loan Service is only available on eligible projector models that are purchased on or after 01.01.2016. 
  6. In order to instigate the Projector Enhanced Warranty Loan Service, proof of purchase must be provided. Canon reserves the right to decline free-of-charge warranty service (or to instigate the Projector Enhanced Warranty Loan Service) if the relevant document(s) cannot be produced, or if the information contained therein is incomplete or ineligible.
  7. The Projector Enhanced Warranty Loan Service can be initiated by either the end Customer, or by the System Integrator who installed the product.
  8. All requests to redeem this service must be initiated by a telephone call to the local Canon Helpdesk.
  9. A Canon Helpdesk representative may ask for additional information in order to determine the cause of the fault, prior to the dispatch of a loan product.
  10. ‘Next Day’ means that, wherever possible, the loan product will be provided the day after the loan is requested, where such a request is made before 11:00 am and two days after when such a request is received after 11:00am, on a weekend or on a public holiday.
  11. The Customer or System Integrator must arrange for collection of the faulty unit as soon as the loan product has been received.
  12. The Customer or System Integrator are responsible for ensuring that the loan projector is returned to Canon within 5 days of the repaired unit being returned.
  13. Under normal circumstances, all shipping costs will be covered by Canon.
  14. Canon will not be responsible for the removal or reinstallation of the original projector, nor the loan unit.
  15. Canon offers loan projectors to Customers or their System Integrators subject to Canon’s standard Loan Terms which they will be deemed to have accepted if they accept the offer of a loan projector under the Projector Enhanced Warranty Loan Service. Customers or their System Integrators must ensure that each and every item loaned is returned in the same condition as supplied and are responsible for any loss, damage or theft of any loan equipment and may be required to reimburse Canon for repair or replacement. Customers or their System Integrators are advised to consider taking out suitable insurance to cover any equipment on loan to them.
  16. The offer does not affect your statutory rights under applicable national legislation in force.
  17. This offer is provided by Canon Europa N.V., Bovernkerkerweg 59, 1185 XB, Amstelveen, The Netherlands.
  18. These Terms and Conditions and the offer herein shall be governed by and construed in accordance with the relevant law of the country where the product is used and where the services are provided, and any disputes in connection with the Projector Enhanced Warranty Loan Service come under the exclusive jurisdiction of the competent courts of this jurisdiction.

Projector Enhanced Warranty Loan Service Overview FAQs

Q: Where is the Projector Enhanced Warranty Loan Service available?

A: The service is only available in the following eligible countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom.

As of 01.01.2016, customers in Estonia, Latvia & Lithuania are eligible for the Projector Enhanced Warranty Loan Service. Within these countries, the service can only be requested for eligible projector models that are purchased on or after 01.01.2016.


Q: Who can initiate the Projector Enhanced Warranty Loan Service?

A: Either the Customer or their System Integrator can initiate the process, upon finding a fault with the product. The loan product will be dispatched once a faulty product is diagnosed (subject to the full terms and conditions) and the offer of a loan unit has been accepted.


Q: Who do I contact to initiate the Projector Enhanced Warranty Loan Service?

A: Customers or their System Integrator should contact the relevant local Canon Helpdesk. Canon will capture all relevant information (i.e. fault details) and perform first level first level investigation of the possible cause. If the fault persists, then Canon second level support will contact the Customer or System Integrator. If fault diagnosis is confirmed and repair is recommended, then a like-for-like product (or a product of greater specification) is offered as a loan unit.


Q: How long will it take for the Loan Projector to be delivered?

A: Wherever possible, the loan projector will be provided the day after the loan is requested, where such a request is made before 11:00 am and two days after when such a request is received after 11:00am, on a weekend or on a public holiday.


Q: Where will the Loan Projector be delivered to?

A: Loan projectors are available for delivery either to the System Integrator or directly to the Customer (where the Customer has the technical knowledge to perform installation work).


Q: What happens after the loan projector is received?

A: After receiving the loan projector, the System Integrator or Customer is then responsible for ensuring that the faulty projector is returned to Canon. Shipping labels will be provided for the return of the faulty product and it should be placed in the shipping carton provided. The shipping company must be contacted in order to arrange the collection of the faulty product asap. Under normal conditions, the cost of shipping will be covered by Canon.


Q: What happens after the faulty projector is repaired?

A: The System Integrator or Customer is responsible for ensuring that the loan projector is returned to Canon within 5 days of the repaired unit being returned. Shipping labels will be provided for the return of the loan product and it should be placed in the shipping carton provided. The shipping company must be contacted in order to arrange the collection of the loan product. Under normal conditions, the cost of shipping will be covered by Canon.


Q: Who is responsible for removing the faulty projector and re-installing it after the repair is completed?

A: Canon will not be responsible for the removal or re-installation of the original projector. This is the responsibility of the Customer or their System Integrator.


Q: Who is responsible for installing the loan projector and removing it after the repair is completed?

A: Canon will not be responsible for the installation or removal of the loan projector. This is the responsibility of the Customer or their System Integrator.


Q: What are the implications if the loan unit is lost, damaged or stolen?

A: Canon offers loan projectors to Customers or their System Integrators subject to Canon’s standard Loan Terms which they will be deemed to have accepted if they accept the offer of a loan projector under the Projector Enhanced Warranty Loan Service. Customers or their System Integrators must ensure that each and every item loaned is returned in the same condition as supplied and are responsible for any loss, damage or theft of any loan equipment and may be required to reimburse Canon for repair or replacement. Customers or their System Integrators are advised to consider taking out suitable insurance to cover any equipment on loan to them.

The table below contains the countries that offer the Projector Enhanced Warranty Loan Service, for more information please view the full Terms and Conditions. You can find the contact information for each country below.

Please be aware that, where available, the Projector Enhanced Warranty Loan Service is provided for eligible products only.

CountryHelpdesk Contact Details
Austria

+43 1 360 277 45 67

Canon Austria

Belgium

+32 (0)2 620 01 97

Canon Belgium (Dutch)
Canon Belgium (French)

Czech Republic

+420 296 335 619

Canon Czech

Denmark

+45 70 20 55 15

Canon Denmark

Estonia

+372 630 0530
Overall

Finland

+358 (020) 366 466
(Calls are charged at 0.15 cents / min if you are calling from a land line . Call payments may differ depending on mobile phone operators . Please contact your operator for more information)

Canon Finland

France

+33 (0)1 70 48 05 00

Canon France

Germany

069 2999 3680

Canon Germany

Hungary

+36 (06)1 235 53 15

Canon Hungary

Ireland

+353 16 990 990

Canon Ireland

Italy

+39 02 3859 2000

Canon Italy

Latvia

+371 67 38 75 10
I B Serviss

Lithuania

+370 5 215 9966

Orgsis

Luxembourg

+352 27 302 054

Canon Luxembourg

Norway

+47 23 50 01 43

Canon Norway

Poland

+48 22 583 4307

Canon Poland

Portugal

+351 21 424 51 90

Canon Portugal

Slovakia

+421 (0)250 102 612

Canon Slovakia

Spain

+34 91 375 45 55

Canon Spain

Sweden

+46 (0)8 519 923 69

Canon Sweden

Switzerland

+41 22 567 58 58

Canon Switzerland (French)
Canon Switzerland (German)

The Netherlands

+31 (0)20 721 91 03

Canon Netherlands

UK

+44 (0)207 660 0186

Canon UK

Calls charged at geographical local rates dependent on your current mobile or landline call plan/service provider. For exact charges, please check with your service provider first.

Eligible Countries for Projector Enhanced Warranty Loan Service

The following European Warranty System (EWS) member countries offer Projector Enhanced Warranty Loan Service:


Austria
Belgium
Czech Republic
Denmark Estonia*
FinlandFranceGermanyHungaryIreland
ItalyLatvia*Lithuania*LuxembourgThe Netherlands
NorwayPolandPortugalSwitzerlandSlovakia
SpainSwedenUK

 
* Within Estonia, Latvia & Lithuania, the Projector Enhanced Warranty Loan Service is only available on eligible projector models that are purchased on or after 01.01.2016

Eligible Models for Projector Enhanced Warranty Loan Service

The following models are covered under the Projector Enhanced Warranty Loan Service:

XEED


XEED WUX400ST  
XEED WX450ST
XEED WUX450ST 
XEED WUX450
XEED WUX4000 
XEED WX520
XEED WUX500      
XEED WUX5000 
XEED SX6000 XEED WX6000
XEED WUX6000

XEED WUX6010

XEED 4K500STAll Medical Variants of Listed Models

LX 

LX-MU500LX-MU600Z
LX-MU700LX-MU800Z 
LX-MW500All Medical Variants of Listed Models