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PIXMA MX374

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PIXMA MX374

PIXMA MX374

FAQ ID: 8201374900
Release date: 23-Apr-12


FAQ: An Error Message Is Displayed on the LCD

Details:


If an error message is displayed on the LCD, take the corresponding action described below.

Helpful Information:

Solution:


Check ink U051/U052

  • The FINE cartridge is not installed.

Install the FINE cartridge.
  • Appropriate FINE cartridge is not installed.

Install the appropriate FINE cartridge.
If the error is not resolved, contact the service center.


When you need to replace a FINE cartridge, follow the procedure below.


IMPORTANT
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

  • If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
  • Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.

Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
  • Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.


REFERENCE
  • If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).


2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.



ATTENTION
  • Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.


IMPORTANT
  • The head cover will open automatically after you open the paper output cover. If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.
  • Do not touch the metallic parts or other parts inside the machine.
  • If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.


IMPORTANT
  • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
  • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.


IMPORTANT
  • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.


REFERENCE
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.


IMPORTANT
  • The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
  • Confirm that the FINE cartridge is properly installed.


(A) When the cartridge is properly installed
(B) When the cartridge is NOT properly installed

6. Close the paper output cover (H).


REFERENCE
  • If the error message appears after the paper output cover is closed, take appropriate action.

-> [ An Error Message Is Displayed on the LCD ]
  • When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
  • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-> [ Aligning the Print Head ]
  • The machine may make noise during operation.

Replacing a FINE Cartridge

Check ink U059

Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.


When you need to replace a FINE cartridge, follow the procedure below.


IMPORTANT
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

  • If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
  • Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.

Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
  • Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.


REFERENCE
  • If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).


2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.



ATTENTION
  • Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.


IMPORTANT
  • The head cover will open automatically after you open the paper output cover. If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.
  • Do not touch the metallic parts or other parts inside the machine.
  • If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.


IMPORTANT
  • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
  • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.


IMPORTANT
  • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.


REFERENCE
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.


IMPORTANT
  • The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
  • Confirm that the FINE cartridge is properly installed.


(A) When the cartridge is properly installed
(B) When the cartridge is NOT properly installed

6. Close the paper output cover (H).


REFERENCE
  • If the error message appears after the paper output cover is closed, take appropriate action.

-> [ An Error Message Is Displayed on the LCD ]
  • When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
  • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-> [ Aligning the Print Head ]
  • The machine may make noise during operation.

Replacing a FINE Cartridge

Check ink U053

The FINE cartridge is not installed properly.
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges, then install them again.
Refer to [ Replacing a FINE Cartridge ] for how to install the FINE cartridges.


Check ink U075/U076

Make sure that each FINE Cartridge is installed in the correct position.


When you need to replace a FINE cartridge, follow the procedure below.


IMPORTANT
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

  • If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
  • Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.

Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
  • Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.


REFERENCE
  • If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).


2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.



ATTENTION
  • Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.


IMPORTANT
  • The head cover will open automatically after you open the paper output cover. If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.
  • Do not touch the metallic parts or other parts inside the machine.
  • If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.


IMPORTANT
  • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
  • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.


IMPORTANT
  • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.


REFERENCE
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.


IMPORTANT
  • The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
  • Confirm that the FINE cartridge is properly installed.


(A) When the cartridge is properly installed
(B) When the cartridge is NOT properly installed

6. Close the paper output cover (H).


REFERENCE
  • If the error message appears after the paper output cover is closed, take appropriate action.

-> [ An Error Message Is Displayed on the LCD ]
  • When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
  • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-> [ Aligning the Print Head ]
  • The machine may make noise during operation.

Replacing a FINE Cartridge

Check ink U140

The ink cartridge cannot be recognized.
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.


When you need to replace a FINE cartridge, follow the procedure below.


IMPORTANT
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

  • If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
  • Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.

Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
  • Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.


REFERENCE
  • If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).


2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.



ATTENTION
  • Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.


IMPORTANT
  • The head cover will open automatically after you open the paper output cover. If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.
  • Do not touch the metallic parts or other parts inside the machine.
  • If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.


IMPORTANT
  • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
  • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.


IMPORTANT
  • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.


REFERENCE
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.


IMPORTANT
  • The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
  • Confirm that the FINE cartridge is properly installed.


(A) When the cartridge is properly installed
(B) When the cartridge is NOT properly installed

6. Close the paper output cover (H).


REFERENCE
  • If the error message appears after the paper output cover is closed, take appropriate action.

-> [ An Error Message Is Displayed on the LCD ]
  • When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
  • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-> [ Aligning the Print Head ]
  • The machine may make noise during operation.

Replacing a FINE Cartridge

Check ink U150

The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.


When you need to replace a FINE cartridge, follow the procedure below.


IMPORTANT
- Handling FINE cartridge -
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

  • If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
  • Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog.

Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
  • Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.


REFERENCE
  • If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).


2. Open the paper output cover (E).
When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.



ATTENTION
  • Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.


IMPORTANT
  • The head cover will open automatically after you open the paper output cover. If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.
  • Do not touch the metallic parts or other parts inside the machine.
  • If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.


IMPORTANT
  • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
  • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.
(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.


IMPORTANT
  • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.


REFERENCE
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.


IMPORTANT
  • The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.
  • Confirm that the FINE cartridge is properly installed.


(A) When the cartridge is properly installed
(B) When the cartridge is NOT properly installed

6. Close the paper output cover (H).


REFERENCE
  • If the error message appears after the paper output cover is closed, take appropriate action.

-> [ An Error Message Is Displayed on the LCD ]
  • When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
  • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

-> [ Aligning the Print Head ]
  • The machine may make noise during operation.

Replacing a FINE Cartridge

Check ink U162

The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
-> [ Replacing a FINE Cartridge ]
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.


REFERENCE
  • If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

-> [ Checking the Ink Status ]
  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.


Check ink U163

The ink has run out.
Replace the ink cartridge and close the paper output cover.
-> [ Replacing a FINE Cartridge ]
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.


REFERENCE
  • If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

-> [ Checking the Ink Status ]
  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.


Contact service center

The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.


Printer error occurred 5B02/5B04/5B12/5B14

The machine error has occurred.
Contact the service center.


Timeout error Press [OK]

Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.


Failed to scan the head alignment sheet Press [OK]

Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.

  • Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
  • Make sure the platen glass and the print head alignment sheet are not dirty.
  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
  • Make sure if print head nozzles are clogged. Print the nozzle check pattern to check the status of the print head.

-> [ Printing the Nozzle Check Pattern ]
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
-> [ Aligning the Print Head Position from Your Computer (Manual Print Head Alignment) ]


Remove the protective material or tape

The protective material for the FINE cartridge or the tape remains attached.
Check the inside of the machine. If the protective material or the tape remains attached, remove it.


Printer error has occurred Contact service center B200

Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.


IMPORTANT
  • If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.


Printer error has occurred ****

"****" is displayed in the alphanumeric character and depends on the error occurred.

  • 5100 is displayed:

Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared


- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.
-> [ Removing the Protective Material ]


- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.
-> [ Paper Jams ]


- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
-> [ Cleaning the Encoder Film ]
If the problem persists, contact the service center.


  • In other cases:

Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.

IMPORTANT
  • If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.


Load paper Load paper and press [OK]

Reload the paper correctly and press the OK button.


REFERENCE
  • When sending faxes before printing out received data, press the Stop button to resolve the error. After you press the Stop button to resolve the error, ensure to press the FAX button in order to print out data remained in the machine's memory.


Document in ADF Press [OK]

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.


Paper Jams

Set document on ADF Press [OK]

No document in the ADF.
Press the OK button to resolve the error, then operate again after loading documents.


Close the feeder cover [OK] Eject the document

Documents remain in the ADF.
Press the OK button to eject documents and press the Stop button to stop ejecting.


Document too long Press [OK]

The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.


Paper Jams

Check page size Press [OK]

The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.


Open the paper output tray

Open the front tray to resume printing.


Cover is open Close the cover

The paper output cover is open. Close the paper output cover.


Paper jammed Clear paper jam and press [OK]

If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.


Paper Jams

Data error Press [OK]

A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.


IMPORTANT
  • If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.


Press the OK button.


Cannot print

The specified data cannot be printed.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.


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