Product Service & Repair

Find out everything you need to know about sending your product in for service or repair. This includes locating a repair centre, the steps to follow to arrange a service or repair and a selection of FAQ’s to help answer any queries that you may have.

Select your country below to access local service and repair information.
If you are based within Europe, Middle East or Africa but your country is not listed, please continue below.

Please note: If you are based outside of Europe, Middle East or Africa, please visit our Canon global site for assistance.

Service & Repair Process

As there may be small local differences per country, please check the support pages for your country of residence via our country selector.

Service & Repair FAQ's

Service & Repair Form

Before you send your unit into one of our Authorised Service Partners, please download and complete the repair form below, and send it together with your product. The details will enable your chosen Authorised Service Partner to process your repair as quickly as possible.
Individual Authorised Service Partner repair processes & any applicable fees will vary. For full details regarding a specific Authorised Service Partners repair requirements, along with any applicable terms & conditions, please contact your selected Authorised Service Partner directly, prior to sending your product.

Download your Service & Repair form

Service Partner Locator

Please select your product using the search filters to ensure you find the correct Canon Authorised Service Partner that can service or repair your Canon product. You can then take your product directly to the Canon Authorised Service Partner or arrange for it to be delivered, please view the Service & Repair Process for more information.

MAXIFY & PIXMA Products: Removal of ink cartridges from these products prior to shipping for repair will result in damage to the printhead and may invalidate your Canon warranty. Please follow the transportation instruction as per the User Manual for your Canon product.

Product Group



You might also need...