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Important Information

On this page you will find important updates regarding Canon products


Printer Shutdown Issue

Thank you for using Canon products.
 
Canon identified a problem in some inkjet printer models in which the printer would turn off immediately after it was turned on. This was resolved on June 7, 2022.
 
We take pride in the quality and performance of our products, and we offer our sincerest apologies to any customers who were inconvenienced by this. 
 
The following models were affected - 
 
MAXIFY iB4040 MAXIFY iB4050 MAXIFY MB2040 MAXIFY MB2050
MAXIFY MB2340 MAXIFY MB2350 MAXIFY MB5040 MAXIFY MB5050
MAXIFY MB5340 MAXIFY MB5350 PIXMA MG6640 PIXMA MG6650
PIXMA MG7540 PIXMA MG7550 PIXMA MX494 PIXMA MX495
PIXMA E484 PIXMA iP110

This occurred because the affected printers access a third-party server via the Internet when the printer is turned on. On and after May 30, the amount of the data returned from the third-party server was increased.

Accordingly, the printer could not process the data and then it turned off immediately after it was turned on. Depending on the models, the printer turned off and back on again repeatedly.

On June 7, 2022, the amount of data returned by the third-party server was changed to that the affected printer can process. As a result, the affected printers turn on and operate properly.

The firmware with the rectified control of data processing has been released in preparation for future changes of Internet environment.

It is recommended that the firmware of your printer be kept updated to the latest version.

The firmware of your printer can be updated via the network using the device itself, or by using the Updater tool which can be downloaded from the firmware tab for your product. Please select one of the methods to update the firmware for your product below.

Model Firmware version Option 1 Option 2
MAXIFY IB4050 4.020 Update firmware via network Update firmware using Updater
MAXIFY IB4040 4.020 Update firmware via network Update firmware using Updater
MAXIFY MB2050 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB2040 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB2350 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB2340 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB5050 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB5040 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB5350 4.010 Update firmware via network Update firmware using Updater
MAXIFY MB5340 4.010 Update firmware via network Update firmware using Updater
PIXMA MG6650 4.030 Update firmware via network Update firmware using Updater
PIXMA MG6640 4.030 Update firmware via network Update firmware using Updater
PIXMA MG7550 4.010 Update firmware via network Update firmware using Updater
PIXMA MG7540 4.010 Update firmware via network Update firmware using Updater
PIXMA MX495 4.040 Update firmware via network Update firmware using Updater
PIXMA MX494 4.040 Update firmware via network Update firmware using Updater
PIXMA E484 4.040 Update firmware via network Update firmware using Updater
PIXMA iP110 4.030 Update firmware via network Update firmware using Updater


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