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Consumer Product Support


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    E-mail support

    Please be aware that  the Canon Group Company, Axis Communications are now responsible for the servicing and support of Canon network cameras.  If you need assistance with your network camera please contact Axis Communications
    Prior to contacting us, you may wish to visit our web support area which contains product specific drivers, software, user manuals, firmware, FAQs and other useful content that may assist you with your query.

    Consumer customers please contact us either by telephone or via the email form below for assistance with your product or query.

    Please complete each numbered section below in order, this is to ensure we collect as much information as possible.
    Fields marked with a * are mandatory.

    1. Your Product
    Product category: *
    Product sub category: *
    Series: *
    Model: *
    Serial number of the product (optional):

    How to locate your serial number

    2. Your System
    Operating system (OS):*
    How to identify your Operating System
    How is your product connected to your computer?

    3. Your Problem
    Type of problem:*
    Indicate the error code, if any:

    EOS Error Codes

    PIXMA Error Codes

    Please include as much information about your query as possible, including any troubleshooting you may have already performed * Please, do not exceed 4000 characters.

    4. Your Details
    First name *
    Last name *
    E-mail address *
    Confirm your e-mail address *
    Phone number (numbers only)
    Country *
    Country *
    Preferred language *

    By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone Support option.

    Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

    Important Notice!

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    We regret that an error occurred during submission. Please retry sending us an e-mail. Should you encounter the same error we would request you to contact our Telephone Support.