Consumer Product Support


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    E-mail support

    Prior to sending us an e-mail, you may wish to view our web support area which contains product specific FAQs, downloads, user manuals and useful links that may be able to assist you.

    Please provide us with as much detail as possible using the below fields.
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    Your Product
    Product category: *
    Product sub category: *
    Series: *
    Model: *
    Serial number of the product:

    Find here how to locate your serial number

    Your System
    Operating system (OS):*
    How to identify your Operating System
    How is your product connected to your computer?

    Your Problem
    Type of problem:*
    Indicate the error code, if any:

    EOS Error Codes

    PIXMA Error Codes

    Additional information regarding your problem. * Please, do not exceed 4000 characters.

    Your Details
    First name *
    Last name *
    E-mail address *
    Confirm your e-mail address *
    Phone number (numbers only)
    Country *
    Country *
    Preferred language *

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    Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

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