Consumer Product Support


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E-mail support

Prior to sending us an e-mail, you may wish to view our web support area which contains product specific FAQs, downloads, user manuals and useful links that may be able to assist you.

Please provide us with as much detail as possible using the below fields.

Fields marked with a * are mandatory.

Your Product
Product category: *
Product sub category: *
Series: *
Model: *
Serial number of the product:

Find here how to locate your serial number

Your System
Operating system (OS):*
How to identify your Operating System
How is your product connected to your computer?

Your Problem
Type of problem:*
Indicate the error code, if any:

EOS Error Codes

PIXMA Error Codes

Additional information regarding your problem. * Please, do not exceed 4000 characters.

Your Details
First name *
Last name *
E-mail address *
Confirm your e-mail address *
Phone number (numbers only)
Country *
Country *
Preferred language *

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