Consumer Product Support

    Feedback

    Please help us improve our service by completing a short survey based on your experience of the Canon Support website.

    Complete the survey

    No, thank you

    E-mail support

    Prior to sending us an e-mail, you may wish to view our web support area which contains product specific FAQs, downloads, user manuals and useful links that may be able to assist you.

    Please provide us with as much detail as possible using the below fields.
    Fields marked with a * are mandatory.

    Your Product
    Product category: *
    Product sub category: *
    Series: *
    Model: *
    Serial number of the product:

    Find here how to locate your serial number


    Your System
    Operating system (OS):*
    How to identify your Operating System
    How is your product connected to your computer?

    Your Problem
    Type of problem:*
    Indicate the error code, if any:

    EOS Error Codes

    PIXMA Error Codes

    Additional information regarding your problem. * Please, do not exceed 4000 characters.

    Your Details
    First name *
    Last name *
    E-mail address *
    Confirm your e-mail address *
    Phone number (numbers only)
    Country *
    Country *
    Preferred language *

    By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone Support option.


    Important Notice!

    Some Internet Service Providers may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry, we recommend that you add donotreply@support.canon-europe.com to your address book.


    We regret that an error occurred during submission. Please retry sending us an e-mail. Should you encounter the same error we would request you to contact our Telephone Support.