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    PIXMA Printer Error Codes and Error Messages

    Please find below a list of error codes and error messages you may see when using your PIXMA printer or all-in-one. Please click on the error code or error message to display some useful information that will assist you in resolving your issue.

    For further information, it may be necessary for you to refer to the detailed manual that is available for your product and this can be located online by selecting your product. Alternatively, please contact us using the e-mail support or telephone support option. If your product requires a repair, please contact one of our authorised service facilities.

    PIXMA Error Codes

    PIXMA Error Messages

    1000 - Orange light blinking 2 times

    Description:

    There is no paper in the rear paper tray at the back of the printer.

    Resolution:

    1. Insert paper into the rear tray.
    2. Press the [Resume/Cancel] button on the device to continue.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1001 - Orange light blinking 2 times

    Description:

    No CD/DVD Tray is inserted within the printer.

    Resolution:

    1. Open the paper output tray on the front of the device.
    2. Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray
      NOTE: Make sure that there is no dirt on the CD/DVD tray
    3. Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level.

      [MASTER] Picture_Other Series Landing Page
      The above picture shows the CD/DVD tray
    4. Press the [Resume/Cancel] button on the device to continue.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1002 Orange light blinking 2 times

    Description:

    No CD or DVD is present on the CD/DVD tray.

    Resolution:

    1. Open the paper output tray on the front of the device.
    2. Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray
      NOTE: Make sure that there is no dirt on the CD/DVD tray
    3. Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level.

      [MASTER] Picture_Other Series Landing Page
      The above picture shows the CD/DVD tray
    4. Press the [Resume/Cancel] button on the device to continue.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1003/E02 - Orange light blinking 2 times

    Description:

    No paper in the cassette (paper tray).

    Resolution:

    1. Insert paper into the cassette (paper tray).
    2. Press the [Resume/Cancel] button on the device to continue.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1007

    Description:

    This error occurred due to one of the following reasons -

    • There is no paper in the cassette (upper).
    • The paper source is incorrect.
    • Paper is not loaded properly.

    Resolution:

    1. Load paper in the cassette (upper).
    2. Load paper in the paper source suitable for the paper size.
      The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be loaded in the cassette (upper).

      NOTE - If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try to print on it, a paper jam will occur.
    3. Align the paper guides with both edges of the paper when you load paper.
    4. Press the [OK] button to dismiss the error.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1008

    Description:

    This error occurred due to one of the following reasons -

    • There is no paper in the cassette (lower).
    • The paper source is incorrect.
    • Paper is not loaded properly.

    Resolution

    1. Load paper in the cassette (lower).
    2. Load paper in the paper source suitable for the paper size.
      The large size photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal, or envelope can be loaded in the cassette (lower).
    3. Align the paper guides with both edges of the paper when you load paper.
    4. Press the [OK] button to dismiss the error.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1200

    Description

    The ink cover is open.

    Resolution

    1. Close the ink cover and wait for a while. Do not close the ink tank cover while you are replacing an ink tank.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1202/E06

    Description

    The paper output cover is open.

    Resolution

    1. Close the paper output cover.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1203

    Description

    The cover has been opened while printing is in progress.

    Action

    1. If paper is left inside the machine, remove the paper slowly with both hands and close the cover.
    2. Press the machine's [Black] or [Colour] button to dismiss the error.
    3. The machine will eject the blank paper and resume printing from the next piece of paper.
    4. The machine will not reprint the page that was printing when the cover was opened. Try printing again.

    NOTE - Do not open or close the cover while printing is in progress, as this can damage the machine.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1250/E17 - Orange light blinking 3 times

    Description:

    The front door is closed.

    Resolution:

    1. Open the front door to allow prints to exit.

    Note - This error is detected at the start of printing or during printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1300/E03 - Orange light blinking 3 times

    Description:

    A paper jam has occurred during printing.

    Resolution:

    1. Locate and remove the jammed paper from the printer.
    2. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1303 - Orange light blinking 3 times

    Description:

    A paper jam has occurred in the rear tray.

    Resolution:

    1. Remove the jammed paper from the rear tray.
    2. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1304 - Orange light blinking 3 times

    Description:

    A paper jam has occurred in the under tray at the front of the machine.

    Resolution:

    1. Remove the jammed paper from the under tray.
    2. Press the [Resume/Cancel] button on the device.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1310/E10 - Orange light blinking 10 times

    Description:

    Double sided printing cannot be performed (paper size not supported).

    Resolution:

    1. The sizes of paper suitable for double sided printing are A4, Letter, A5 and 5"x7"
    2. Load correct paper size and press the [Resume/Cancel] button.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1311

    Description

    The paper loaded in the cassette (upper) is jammed.

    Resolution

    Remove the jammed paper following the procedure below -

    NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

    1. Press the [Stop] button to cancel any print jobs and turn off the machine.
    2. Detach the rear cover.
    3. Detach the transport unit cover.
    4. Pull out the paper slowly.
      NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
    5. Attach the transport unit cover.
    6. Attach the rear cover.

      If you were not able to remove the paper in step 4 continue below:
    7. Detach the lower and upper cassettes.
    8. Pull out the paper slowly.
    9. If the paper is not loaded properly in the cassette, remove the paper and then reload it after aligning the edges of the sheets.
      NOTE – When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
    10. Attach the cassettes to the machine, and then press the [OK] button.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1312

    Description

    The paper loaded in the cassette (lower) is jammed.

    Resolution

    Remove the jammed paper following the procedure below -

    NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

    1. Press the [Stop] button to cancel any print jobs and turn off the machine.
    2. Detach the rear cover.
    3. Pull out the paper slowly.
      NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
    4. Attach the rear cover.

      If you were not able to remove the paper in step 3 continue below:
    5. Detach the lower and upper cassettes.
    6. Pull out the paper slowly.
    7. If the paper is not loaded properly in the cassette, remove the paper, and then reload it after aligning the edges of the sheets.
      NOTE - When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
    8. Attach the cassettes to the machine, and then press the [OK] button.
    9. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1313

    Description

    The paper jammed as the machine pulled in the printed paper.

    Resolution

    Remove the jammed paper following the procedure below -

    NOTE- If the printed paper piles up on the paper output slot, the machine may pull it in and the paper jams inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.

    The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

    1. Press the [Stop] button to cancel any print jobs and turn off the machine.
    2. Detach the rear cover.
    3. Detach the transport unit cover.
    4. Pull out the paper slowly.
      NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
    5. Attach the transport unit cover.
    6. Attach the rear cover.

      If you were not able to remove the paper in step 4 continue below:
    7. Detach the lower and upper cassettes.
    8. Pull out the paper slowly.
    9. If the paper is not loaded properly in the cassette, remove the paper, and then reload it after aligning the edges of the sheets.
      NOTE - When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
    10. Attach the cassettes to the machine, and then press the [OK] button.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1401/E05 - Orange light blinking 5 times

    Description:

    The print head is not installed or has not been properly installed.

    Resolution:

    Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

    1403 - Orange light blinking 5 times

    Description:

    A print head temperature sensor error has occurred.

    Resolution:

    Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

    1405 - Orange light blinking 5 times

    Description:

    Faulty data of the print head.

    Resolution:

    Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

    1410/1411/1412/1413/1414

    Description

    The ink tank cannot be recognised.

    Resolution

    1. Open the ink cover and replace the ink tank with the un-lit lamp.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1485

    Description

    Printing cannot be executed because the ink cartridge installed is not compatible with this machine.

    Resolution

    1. Install an appropriate ink cartridge. Please view the compatible ink cartridges for your machine using our PIXMA ink finder.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1486/E07

    Description

    The FINE cartridge is not installed in the correct position.

    Resolution

    1. Make sure that each FINE cartridge is installed in the correct position.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1487 - Orange light blinking 7 times

    Description:

    More than one ink cartridge of the same colour is installed in the printer.

    Resolution:

    1. Lift the printer cover up.
    2. Locate the duplicate coloured ink cartridge (the colour is indicated on the label on the top of the cartridge).
    3. Remove and replace with the correct colour cartridge.
    4. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1600 - Orange light blinking 4 times

    Description:

    The ink cartridge has run out.

    Resolution:

    1. Lift the printer cover up.
    2. Identify the ink cartridge that has run out (the ink cartridge flashes quickly at around 1-second intervals).
    3. Replace the applicable ink cartridge and close the cover.
    4. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1660 - Orange light blinking 4 times

    Description:

    The ink cartridge has not been installed correctly.

    Resolution:

    1. Lift the printer cover up.
    2. Check that the red lights on the ink cartridges are all turned on.
    3. If no red light is activated on a particular cartridge, check that the cartridge is securely positioned and adjust if necessary.
    4. Also make sure that the orange protective cap has been removed from the bottom of the ink cartridge.
    5. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1680 - Orange light blinking 7 times

    Description:

    The ink cartridge is installed in the wrong position (example – green cartridge installed in yellow slot).

    Resolution:

    1. Lift the printer cover up.
    2. Check that all ink cartridges are in the correct slots.
      Remove and install the ink cartridges into their correct positions if necessary.
    3. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1681

    Description

    More than one ink tank of the same colour is installed. The lamp on the ink tank will flash.

    Action

    1. Confirm that the ink tanks are installed in the appropriate positions.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1682/E15 - Orange light blinking 15 times

    Description:

    The ink cartridge is not recognised.

    Resolution:

    1. Lift the printer cover up.
    2. Ensure a Canon ink cartridge is inserted and replace any non Canon cartridges if necessary.
    3. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1683 - Orange light blinking 13 times

    Description:

    The remaining ink amount is unknown.

    Resolution:

    1. An ink cartridge that was once empty is installed in the printer.
    2. Replace the applicable ink cartridge with a new one.
      NOTE: Printing with a once empty ink tank can damage the printer.
    3. If ink cartridge has been replaced, press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1684/E14 - Orange light blinking 14 times

    Description:

    Ink cartridge is not supported (an ink tank that is sold in a different region from where the printer was purchased).

    Resolution:

    1. Lift the printer cover up.
    2. Locate cartridge with no red light and replace with supported cartridge.
    3. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1686/E13

    Description

    The ink may have run out.

    Resolution

    1. Replace the empty ink cartridges.
      Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities.
      Please view the compatible ink cartridges for your machine using our PIXMA ink finder.

      NOTE - Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1687/E04

    Description

    The FINE cartridge is not installed properly.

    Resolution

    1. Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges.
    2. Then re-install the FINE cartridges, push the FINE cartridge until it clicks into place.
    3. Close the cover.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1688/E16

    Description

    The ink has run out.

    Resolution

    1. Replace the ink cartridge and close the paper output cover.
      Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities.
      Please view the compatible ink cartridges for your machine using our PIXMA ink finder.

      NOTE - Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1700/1701 - Orange light blinking 8 times

    Description:

    The waste ink absorber is almost full.

    Definition:

    The Ink absorber absorbs the ink used when cleaning is executed. In order to maintain the best printing, the ink used when cleaning is absorbed into the ink absorber inside the printer.

    Resolution:

    1. Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

    1702/1703/1704/1705/1710/1711/1712/1713/1714/1715/E08

    Description

    The ink absorber is almost full.

    Resolution

    1. Press the machine's [OK] button to continue printing. Then please contact your nearest Canon authorised service facility.

    1890/E40

    Description

    The protective material for the FINE cartridge holder or tape may remain attached to the holder.

    Resolution

    1. Open the paper output cover, and confirm if there is any protective material or tape still attached to the FINE cartridge holder.
    2. Remove any protective material or tape, and then close the paper output cover.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    1830 *1 - Orange light blinking 6 times

    Description:

    A print time-out has occurred in the CD/DVD print operation.

    Resolution:

    1. Press the [Resume/Cancel] button on the device to clear the error and to retry the print process.
    2. Check that the CD/DVD is inserted correctly in the CD/DVD tray.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1841 *2/1846 *2 Orange light blinking 6 times

    Description:

    The inner cover is open.

    Resolution:

    1. Close the inner cover.

      [MASTER] Picture_Error Code_1
      The above picture shows the inner cover.
    2. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    1856 *1 - Orange light blinking 6 times

    Description:

    There is an error with the inner cover.

    Resolution:

    1. Open the Inner Cover.

      [MASTER] Picture_Error Code_1
      The above picture shows the inner cover.
    2. Close the inner cover.
    3. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    2001 - Orange light blinking 9 times

    Description:

    The connected digital camera or digital video camera does not support Camera Direct Printing.

    Resolution:

    1. Disconnect the device from the printer by removing the cable from the printer and the device.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    2002 - Orange light blinking 19 times

    Description:

    Non-supported hub.

    Resolution:

    1. Disconnect the device by removing the USB connector from the printer and the device.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    2100

    Description

    Paper larger than the size setup in the print settings is loaded into the machine.

    Resolution

    1. Check the size of the loaded paper, and then press the machine's [OK] button.
    2. The screen to select a processing method is displayed on the LCD.
    3. Reload paper as necessary, use the [[MASTER] Picture_left arrows[MASTER] Picture_right arrows] buttons to select a processing method, and then press the [OK] button.

      NOTE
      - When 'Print with fed paper' is selected, the machine does not detect the paper width for the current print job. To disable the machine from detecting the paper width for all subsequent print jobs, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2101

    Description

    Paper smaller than the size setup in the print settings is loaded into the machine.

    Resolution

    1. Check the size of the loaded paper, and then press the machine's [OK] button.
    2. The screen to select a processing method is displayed on the LCD.
    3. Reload paper as necessary, use the [[MASTER] Picture_left arrows[MASTER] Picture_right arrows] buttons to select a processing method, and then press the [OK] button.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2102

    Description

    The machine has detected that the paper has been fed aligned to one side.

    Resolution

    1. Load the paper into the centre of the front tray and then slide the paper guides to align with the both edges of the paper stack.
    2. Press the machine's [OK] button to dismiss the error.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2103

    Description

    The machine cannot detect the paper size.

    Resolution

    1. Press the machine's [Stop] button to dismiss the error and then try to print again.
    2. If this error still occurs even after printing again, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI.
      Note- Depending on the type of paper, the machine may not detect the paper width. Additionally, if the paper output cover is opened while printing is in progress, the machine may not detect the paper width.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2500 - Orange light blinking 11 times

    Description:

    Automatic print head alignment failed.

    Resolution:

    1. Press the [Resume/Cancel] button on the device to clear the error.
    2. Perform the automatic print head alignment process.
      For instructions on how to do this please select your product. Then view the available FAQ's or alternatively download a user manual if needed.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    2700

    Description

    This error occurred due to one of the following reasons -

    • An error occurred while copying.
    • The document is still in the ADF.
    • An error occurred while scanning and the document is still in the ADF.

    Resolution

    1. When copying, press the [OK] button to dismiss the error, and try to copy again.
    2. If the document is still in the ADF, press the [OK] button to feed out the document.
    3. When scanning, press the [Stop] button to cancel, and then try scanning again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2800

    Description

    The document feeder cover is open.

    Resolution

    1. Close the document feeder cover and then press the [OK] button.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2801

    Description

    The document is jammed in the ADF.

    Resolution

    NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

    1. If you press the [Stop] button during scanning the document will stay where it is in the ADF and a message will appear on the LCD. Press the [OK] button and the machine will feed the document out of the ADF.
    2. If the original gets jammed in the ADF press the [Stop] button to cancel printing.
    3. Turn off the machine.
    4. Remove any pages other than the jammed page from the ADF, and then open the document feeder cover.

      [MASTER] Picture_1
    5. Pull out the jammed document from the ADF.

      [MASTER] Picture_2
    6. Close the document feeder cover and then turn on the machine.
    7. If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document.

      [MASTER] Picture_3

      Note - The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead.
      When rescanning the document after clearing the error, rescan it from the first page.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2802

    Description

    No document in the ADF.

    Resolution

    1. Press the [OK] button to resolve the error and then try again after loading the documents.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2803

    Description

    The document is too long or is jammed in the ADF.

    Resolution

    1. Press the [OK] button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation.
    2. If the document is jammed in ADF, press the [Stop] button to cancel printing.
    3. Turn off the machine.
    4. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, and then open the document feeder cover.

      [MASTER] Picture_1
    5. Pull out the jammed document from the ADF.

      [MASTER] Picture_2
    6. Close the document feeder cover, and turn on the machine.
    7. If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document.

      [MASTER] Picture_3

      NOTE - The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead.
      When rescanning the document after clearing the error, rescan it from the first page.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2804

    Description

    The size of the document is not suitable for duplex scanning.

    Resolution

    1. Press the [OK] button to dismiss the error.
      Make sure that the document you are loading meets the machine’s requirements before redoing the operation. The size of the document suitable for automatic duplex scanning is A4 and Letter.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2900

    Description

    Scanning the print head alignment sheet has failed.

    Resolution

    1. Press the [OK] button to dismiss the error.
    2. Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
    3. Make sure the platen glass and the print head alignment sheet are not dirty.
    4. Make sure the type and size of the loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
    5. Print the nozzle check pattern to check the status of the print head.
    6. If the error is not resolved, perform Manual Print Head Alignment.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    2901

    Description

    Printing of the print head alignment pattern is complete and the machine is waiting for the scanning sheet.

    Resolution

    1. Load the print head alignment sheet on the platen glass. Place the sheet with the printed side facing down and align the mark [MASTER] Picture_arrows1 on the upper left corner of the sheet with the alignment mark [MASTER] Picture_arrows2 on the machine.

      [MASTER] Picture_4
    2. Close the document cover gently and then press the machine's [Black] or [Colour] button.
      The machine will start scanning the print head alignment sheet, and the print head position will be adjusted automatically.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    4100/E12

    Description

    The specified data cannot be printed.

    Resolution

    1. When you print the content from CREATIVE PARK PREMIUM make sure that genuine Canon FINE cartridges are all installed properly and then start printing again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    4101

    Description

    The machine does not support the paper size you specified.

    Resolution

    1. Press the [Stop] button, specify the correct paper size and then print again.

      NOTE - If you print on the non-standard size paper, you can specify a custom size within the following range to print -
    • Loading in the cassette (Upper):

    o Width: 89.0mm to 200mm (3.50 inches to 7.87 inches)
    o Height: 127.0mm to 184.9mm (5.00 inches to 7.28 inches)

    • Loading in the cassette (lower):

    o Width:90.0mm to 215.9mm (3.54 inches to 8.50 inches)
    o Height:185.0mm to 355.6mm (7.29 inches to 14.00 inches)

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    4102

    Description

    The media type and paper size are not set correctly.

    Resolution

    1. Press the printer’s [ON/RESUME] button to cancel printing, change the media type or paper size setting, and then print again.

      NOTE – Please view the different media types and paper sizes below -
    • When the media type is set to Photo Paper Plus Glossy II:
      Set the paper size to 4”x6” 10cm x 15cm (Windows)/4x6 (Mac), or 5”x 7” 13cm x 18cm (Windows)/ 5x7 (Mac).
    • When the media type is set to Glossy Photo paper:
      Set the paper size to 4”x6” 10cm x 15cm (windows)/4x6 (Mac)
    • When the media type is set to Envelope:
      Set the paper size to Envelope Com 10 (Windows)/Envelope #10 (Mac) or Envelope DL (Windows/Mac).

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    4103

    Description

    Cannot perform printing with the current print settings.

    Resolution

    1. Press the machine's [Stop] button to cancel printing.
    2. Change the print settings and print again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    5010/5011/5012/5040/5C20/6900/6901/6902/6910/6911/6920/6921/6930/6931/6932/6933
    6936/6937/6938/6939/693A/6940/6941/6942/6943/6944/6945/6946/6A00/6A81/6B20/9500
    B201/P22/P26/P27/P28/P29

    Description

    A printer error has occurred.

    Resolution

    1. Turn off the machine and unplug the power cord from the power supply.
    2. Plug the machine back in and turn the power on.
      NOTE- If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    5100/P02 - Orange and green light blinking 2 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    5101

    Description

    A printer error has occurred.

    Resolution

    1. Remove the protective material that is preventing the print head holder from moving, turn the machine off, and turn it back on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    5110 - Orange and green light blinking 11 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    5200/P08 - Orange and green light blinking 8 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    5400/P06 - Orange and green light blinking 6 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    5700/P05 - Orange and green light blinking 5 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    5B00/5B01 - Orange and green light blinking 7 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    5B02/5B03/5B04/5B05/5B10/5B11/5B12/5B13/5B14/5B15/P07

    Description

    A printer error has occurred.

    Action

    1. Please contact your nearest Canon authorised service facility.

    5C00 - Orange and green blinking 4 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6000/P03 - Orange and green light blinking 3 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6001/6002

    Description

    A printer error has occurred.

    Resolution

    1. If the paper output tray is closed, open it.
    2. Turn off the machine and unplug the power from the power supply.
    3. Plug the machine back in and turn the power on.
      NOTE - Do not close the paper output tray while the machine is in operation; otherwise, an error will occur. If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

    6010 - Orange and green light blinking 17 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6500/P20 - Orange and green light blinking 20 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6502 - Orange and green light blinking 19 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6800/6801/P09 - Orange and green light blinking 9 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6A80 - Orange and green light blinking 12 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6A90 - Orange and green light blinking 14 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6B10 - Orange and green light blinking 14 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    6C10 - Orange and green light blinking 23 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    9000 - Orange and green light blinking 15 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    B200 Error- This could also be displayed as P10 or the orange and green light blinking 10 times

    Description:

    B200 is a service error that can occur due to a hardware failure with either the printer or the print head.

    Resolution:

    In most instances, a B200 error will require a repair at a Canon authorised repair centre, however prior to sending your printer for repair please follow the steps below to try and resolve this error-

    1. Turn off the printer
    2. Disconnect the power cable
    3. Open the printer cover
    4. Check for any orange protective tape or white polystyrene and remove if necessary
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary
    6. Close the cover
    7. Reconnect and turn on

    If the error message is still showing, then it is necessary to deliver or send the printer to an authorised repair centre.  

    If the printer is still under warranty, (generally one year from purchase) and supporting documentation is provided, then a free of charge warranty repair will be carried out.
    If the warranty has expired, then any repairs can only be carried out at cost and charges will apply.

    You can find the details of your nearest repair centre using our interactive repair centre locator

    If you own a PIXMA PRO-1 please contact us directly as you may be eligible for an on-site repair. 


    C000 - Orange and green light blinking 21 times

    Description:

    A service error has occurred.

    Resolution:

    1. Turn off the printer.
    2. Disconnect the power cable.
    3. Open the printer cover.
    4. Check for any orange protective tape or white polystyrene and remove if necessary.
    5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
    6. Close the cover.
    7. Reconnect and turn on.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    U052 Error

    Description:

    U052 is a service error that can occur due to an internal communication failure between the printer and the print head.

    Resolution:

    In most instances, a U052 error will require a repair at a Canon authorised repair centre, however prior to sending your printer for repair please follow the steps below to try and resolve this error -

    1. Turn off the printer
    2. Disconnect the power cable
    3. Wait for a minute
    4. Reconnect the power cable and turn back on 

    If the error is still showing and your printer uses one of the ink cartridges listed in the table below you can try reinstalling it. If this does not clear the error or your product does not use one of these ink cartridges then it is necessary to deliver or send the printer to an authorised repair centre.

    PGI-35/CLI-36PG-37/CL-38PG-40/CL-41PG-50/CL-51
    PG-410/CL-411PG-440/CL-441PG-445/CL-446PG-510/CL-511
    PG-512/CL-513PG-540/CL-541PG-545/CL-546

    If the printer is still under warranty, (generally one year from purchase) and supporting documentation is provided, then a free of charge warranty repair will be carried out. 

    If the warranty has expired, then any repairs can only be carried out at cost and charges will apply.

    You can find the details of your nearest repair centre using our interactive repair centre locator

    If you own a PIXMA PRO-1 please contact us directly as you may be eligible for an on-site repair. 


    BLACK INK LOW

    Description:

    The ink level in the black ink cartridge is low.

    Resolution :

    1. This is a message warning you that the ink cartridge is due to run out shortly.
    2. If the machine stops printing when copying or photo printing, you can continue to print by pressing [OK].
    3. If the black ink cartridge runs out make sure you have a new Canon black cartridge ready to install.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    BLACK INK CHANGED

    Description:

    The machine is asking whether you replaced the black ink cartridge.

    Resolution :

    1. Press the left pointed arrow on the printer if you replaced the black ink cartridge.
    2. Press the right pointed arrow if the black ink cartridge was not replaced. Printing will resume.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CANNOT USE CARD TURN OFF AND ON

    Description:

    You have inserted a damaged or incompatible memory card into the Card Slot.

    Resolution :

    1. Remove the memory card from the card slot.
    2. Turn the power OFF and ON again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CARD READ ERROR TURN OFF AND ON

    Description:

    There is a problem with the card slot.

    Resolution:

    1. Remove the memory card from the slot.
    2. Turn the machine OFF and ON.
    3. Reinsert memory card back into the slot.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CARD READER BUSY

    Description:

    You tried to start photo printing when the card slots were in use by the computer.

    Resolution :

    1. Wait until the card slot is no longer being used by the computer (this could take a few minutes), then retry photo printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CARTRIDGE JAMMED

    Description:

    The print head holder cannot move.

    Resolution :

    1. Open the printer cover.
    2. Clear any obstructions from the print head holder and then press [OK].

    Note - Do not attempt to move the print head holder manually.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CHANGE PAPERSIZE PRESS [OK]

    Description:

    The size of the paper in the auto sheet feeder and that specified in the paper size settings are different.

    Resolution :

    1. Load the correct paper size or change the paper size setting.
    2. Press [OK].

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    CHECK PRINTER

    Description:

    For some reason the machine cannot operate.

    Resolution :

    1. Turn the machine OFF and then ON again.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    COL INK CHANGED?

    Description:

    The machine is asking whether you replaced the colour ink tank.

    Resolution :

    1. Press the left pointed arrow on the printer if you replaced the colour ink cartridge.
    2. Press the right pointed arrow if the colour ink cartridge was not replaced. Printing will resume.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.


    COLOR INK LOW

    Description:

    The ink level in the color ink tank is low.

    Resolution :

    1. This is a message warning you that the colour ink cartridge is due to run out shortly.
    2. If the machine stops printing when copying or photo printing, you can continue to print by pressing [OK].

    Note: If the colour ink cartridge runs out make sure you have a new Canon colour cartridge ready to install.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    COVER OPEN

    Description:

    The scan unit was opened during an operation.

    Resolution :

    1. Return the Scan Unit to its original position.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    DATA IN MEMORY CANNOT TURN OFF

    Description:

    You are unable to turn OFF the machine with [ON/OFF] button when documents are saved in memory.

    Resolution :

    1. The machine is performing an operation.
    2. Wait until the operation has finished then turn the machine OFF and ON.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    MACHINE IN USE CANNOT TURN OFF

    Description:

    You are unable to turn the machine OFF with the [ON/OFF] button because the machine is performing an operation.

    Resolution :

    1. The machine is performing an operation.
    2. Wait until the operation has finished, then turn it OFF and ON.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    NO FILES ON CARD

    Description:

    There are no available files on the memory card.

    Resolution :

    1. Make sure you have recorded photographs in the appropriate format on the memory card.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    PLEASE CLEAR PAPER JAM AND PRESS [OK] or [START]

    Description:

    There is a paper jam.

    Resolution :

    1. Locate and remove the jammed paper from the printer.
    2. Press the [Resume/Cancel] button on the device to continue printing.

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    PLEASE LOAD PAPER AND PRESS [OK] or [START]

    Description:

    The paper feeder is empty.

    Resolution :

    1. Load paper in the paper sheet feeder.
    2. Make sure the number of paper sheets is below the paper limit mark.
    3. Press [OK], or press [Start].

    If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

    PUT IN CARTRIDGE

    Description:

    There is no print head installed in the machine.

    Resolution :

    Resolving this error requires the assistance of a Canon authorised service facility.
    Please use the link at the top of the page to locate your nearest facility.