Terms & Conditions

3 Year Warranty Promotion Terms and Conditions

        Promotion & Promoter

1.    The Promoter is Canon Europa N.V., registered at Bovenkerkerweg 59, 1185 XB, Amstelveen, The Netherlands (hereinafter referred to as “Canon”).

2.    For the selected Canon Products (“Promotional Products”) detailed below, this 3 Year Warranty Promotion (“Promotional Warranty”) offers either:

        o    A two year extension to the applicable one-year Canon commercial warranty - European Warranty System (“EWS”); or

        o    A service upgrade and two year extension to the applicable EWS.

3.    Except as explicitly amended herein (by extension and/or upgrade), the applicable EWS terms shall apply to warranty services provided under this Promotional Warranty. In the event of any conflict between the terms of the services provided under this Promotional Warranty and those of the EWS, the terms of this Promotional Warranty shall prevail.

        Promotional Period

4.    Promotional Products must be purchased within the Promotional Territory (defined below) between 1st March 2016 and 31st December 2017. The date of product purchase must be confirmed by a valid proof of purchase. Please note that products must be registered within 30 days of purchase.

        Promotional Territory

5.    The Promotional Products must be purchased in and registered to an address within one of the following Promotional Territories: Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom.

        Promotional Products

6.    The selected Canon products eligible under this Promotional Warranty offer (the “Promotional Products”) are:

Product Group
Device / Printer
Promotional Offer
Promotional Warranty Service
MAXIFY
MB2150
Upgrade and extension
Onsite Exchange
MB2155
Onsite Exchange
MB2750Onsite Exchange
MB2755
Onsite Exchange
MB5150
Extension
Onsite Exchange
MB5155
Onsite Exchange
MB5450
Onsite Exchange
MB5455
Onsite Exchange
iB4150
Onsite Exchange
i-SENSYS
LBP7100Cn
Upgrade and extension
Onsite Exchange
LBP7110Cw
Onsite Exchange
MF237w
Onsite Exchange
MF244dw
Onsite Exchange
MF247dw
Onsite Exchange
MF249dw
Onsite Exchange
LBP611Cn
Onsite Exchange
LBP7210Cdn
Extension
Onsite Repair
LBP7660Cdn
Onsite Repair
LBP252dw
Onsite Repair
LBP251dw
Onsite Repair
LBP151dw
Onsite Repair
MF416dw
Onsite Repair
MF411dw
Onsite Repair
MF631Cn
Onsite Repair
MF633Cdw
Onsite Repair
MF732Cdw
Onsite Repair
MF734Cdw
Onsite Repair
MF623Cn
Onsite Repair
MF628Cw
Onsite Repair
MF724Cdw
Onsite Repair
MF728Cdw
Onsite Repair
MF729Cx
Onsite Repair
LBP613Cdw
Onsite Repair
LBP653Cdw
Onsite Repair
imageFORMULA
P-208II
Extension
Return to Base
P215II
Return to Base
DR-F120
Return to Base
imageRUNNER
iR C1225iF
Extension
Onsite Repair

Canon may include into this Promotion new models of the Products listed in this clause when they are released in the course of the Promotion. The end-date of this Promotion for the newly added products will stay as established in the clause 4 of these Ts and Cs.

7.    Promotional Products must be new and genuine Canon products and must have been supplied and distributed to retailers by Canon group companies located in the European Economic Area or Switzerland (EEA). Please, check with your retailer that this is the case to avoid disappointment. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (including but not limited to parallel or “grey” products) will not qualify under this promotion. To learn more about parallel products click here.

8.    Promotional Products must be registered within 30 days of purchase to be eligible under this Promotion. To register your product, please submit your claim in accordance with the instructions below.

9.    This offer is available to end users only. Claims by businesses or individuals who make bulk purchases (being more than 25 Promotional Products during the Promotional Period) will not be eligible to enter this Promotion.

Distributors and retailers are excluded from the promotion and are not eligible to claim on behalf of their customers.

10.    All Claimants are deemed to have agreed to be bound by these Terms and Conditions.

        How to register your product and claim your Promotional Warranty

11.    All Claimants must be aged 18 or over. By making a claim under this promotion and registering your product, you agree to be bound by these Terms. If you are not 18 and/or do not wish to be bound by the terms of this Promotion, please do not claim your Promotional Warranty.

12.    To claim your Promotional Warranty, correctly complete and submit an online claim form registering your product (including specifying valid product serial number(s)*) here within thirty days of product purchase. Claims received after 30 days of purchase of your product will not be accepted by Canon. Claimants will need to scan, upload and attach to the online claim form a valid proof of purchase (e.g. a copy of their till receipt or online order and payment confirmation). Please note that proof of dispatch will not be accepted as valid proof of purchase.

* For help on where to find your serial number please use click here.

13.    On validation of the claim, Claimants will receive an email confirmation that their claim has been accepted and their product registered. If you do not receive such email confirmation within 8 working days of submitting your claim, or do not have access to a computer, please contact our Claim Hotline on +44 (0) 207 660 0186. Please ensure you keep your email confirmation safe as it may be required as proof of your valid claim in the event you wish to obtain warranty services.

14.    Canon reserves the right to invalidate any incomplete, incorrect or unsubstantiated claim.

        Disclaimers

15.    To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Claimant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.

16.    Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Claimants if it suspects that the promotion is being abused in any way. Canon’s decisions in relation to the promotion are final and no correspondence will be entered into.

17.    The Promotional Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfill orders of Promotional Products during the Promotional Period.

18.    Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever but will always endeavor to minimize the effect to the Claimant in order to avoid undue disappointment.

        Personal Data Protection

19.    Canon Europa N.V. and Canon Europe Limited registered in United Kingdom under a registration number 4093977 having a place of business at 3 The Square, Stockley Park, Uxbridge UB11 1ET, United Kingdom are the Data Controllers for the purposes of applicable personal data protection laws and regulations in respect of personal data supplied by any Claimants in relation to this promotion. The control and processing of personal data, whether by Canon or any of its authorized third parties, is strictly in accordance with necessary data privacy laws and regulations. Personal Data will only be stored and processed by Canon or its authorized third parties for the purposes of administering this Promotion and the Promotional Warranty services unless otherwise agreed. If Claimants do not wish to have their contact information used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form.

        How to claim Promotional Warranty Services

20.    Once your claim is validated, if you need to obtain extended and/or upgraded warranty services provided via this promotion, please contact your local Canon Support Helpdesk and be ready to:

    a.    Provide the full device/printer model name and serial number*;
    b.    Confirm the Operating system installed on your computer – if applicable ;
    c.    Confirm your contact details, address of the device/printer and your E-mail address;
    d.    Provide proof of product purchase & activated promotional warranty, as per the email confirmation sent to you following online warranty registration(s);
    e.    Provide a clear fault description and carry out any diagnostics as advised;
    f.    Comply with any reasonable instructions from the Helpdesk to allow you to receive the warranty service.

* For help on where to find your serial number please use click here.

        Law and Jurisdiction

21.    Nothing contained herein shall restrict any rights you may have as a consumer.

22.    To the extent permitted by law, this promotion, these terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

23.    As a consumer, you may be entitled to bring court proceedings in your own language and in your local courts. A local consumer advice organization will be able to advise you of your rights. These Terms and Conditions do not restrict any statutory rights that may be applicable.