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Security related to Canon products

With the popularisation of the Internet and wireless LAN technology, a diverse range of electronic devices are now capable of connecting to a network, enabling the remote operation of various functions.

By connecting to a network, information devices can become vulnerable to unauthorised third-party access, which could lead to such security issues as unauthorised usage of the device.

To minimise the likelihood of such issues, devices must make use of proper settings and be used in a secure environment.

To help ensure that our customers can use Canon products with peace of mind, we recommend that users implement the following security measures - 


1. Create an administrator ID and password

In order to strengthen the security of your Canon product, please create an administrator ID and password. Administrators can limit access to a multifunction printer and control which functions are made available to individual users. This helps to prevent unauthorised access to the device and protects data held in the machine’s configuration.

2. Use a private IP address

When setting up your printer, assign a private(internal) IP address. This gives you more control over access to the device than assigning a public(external) IP address which may permit unauthorised access over the internet to the device and it’s functions.

3. Configure a firewall (using a router etc)

When installing your Canon product on an internal/home network check your router/firewall set up to ensure that the device is not visible from the internet (unless this is your intention). If this is a physical connection check the cable is plugged into an internal port. If this is on a corporate network you may need to contact your network administrator for guidance.

4. Encrypt communications

If your Canon device is capable of supporting encryption we recommend that this is enabled to ensure communication between your device and the printer remains secure. This would mean that you are communication with the devices using https or equivalent.

Report a security issue

If you are aware of a security issue relating to a Canon product, system or service, we would like to hear from you.


How to contact us

If you believe you have discovered a security issue with a Canon product or have a security incident to report, please email product-security@canon-europe.com. Please include a detailed summary of the security issue, the exact name of the product, software version and the nature of the issue. Please also include an email address and telephone number so we can contact you if we require more information.


Non-security support enquiries

Please note that this email address is only for reporting security issues and not for general support issues. Please visit our Support pages for help with any other issue.

We take security issues seriously and will respond swiftly to fix verifiable issues however some of our products are complex and take time to update. When properly notified of legitimate issues, we will do our best to acknowledge your email, investigate the issue and fix them as quickly as possible.