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Sometimes Canon products are imported into your region, which were never intended by Canon for sale there. Also known as “grey goods”, they are often sold at lower prices – but the downside is they can cost you a lot more in the long term.

Canon goes to great lengths to ensure each Canon product is carefully localised to the region intended by Canon for its sale and general use. Through careful consideration Canon ensures it has the appropriate hardware, software, manual in relevant languages, accessories (plugs and bags) and warranty for a particular region.

While on the surface grey goods can appear to be a good deal, sellers often try to tamper with the grey goods by adding, changing or removing accessories, manuals and warranties compromising your Canon experience. Some online sellers claim to be based in your region when they are not - so it pays to be aware.

• Extra import duties or customs charges – these may be imposed on top of the quoted grey goods’ price.
• Refunds and returns may be difficult or impossible - as sellers outside your region may not be subject to your local consumer legislation on product returns.
• Consumer warranty may be not available - grey goods will not be eligible to benefit from local Canon warranty support. It is up to the seller to provide warranty support for grey goods. If the seller is located outside of your region, then you may not receive the help you expect from the seller. Alternatively, if warranty servicing is provided by the seller it may be provided by independent service centres, whose warranty services are not in line with Canon standards.
• Hazardous or poor quality non-Canon power cords or mains adaptors – unsafe third party products may be included which are not approved by Canon and do not satisfy local regulations.
• Poor quality manuals – no manual in your language or unreadable photocopies are often supplied by “grey” sellers.
• No cashback/promotions – you will not be eligible to claim the benefit of a cashback (if offered) or benefit from other Canon promotions in your region.

You can avoid all of these problems by purchasing products, intended by Canon for your region, from reputable sellers in your region. These products are specifically configured, come with full support and approved accessories that only Canon can provide – so you can get the full Canon experience and maximum enjoyment from your purchase.