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Canon European Warranty System Information

In the event that a Canon product develops a fault, our customers are covered by the Canon European Warranty System (EWS) which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).

The EWS is comprised of two different service offerings and the offering that is applicable to you is determined by your location and the product you have purchased.

Return To Base EWS:
For most Canon consumer products, a Return To Base service is offered. If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.

On-Site EWS:
For eligible Laser and Inkjet products (in selected countries only), an On-Site service is offered. Please refer to the On-Site terms and conditions below to view the list of eligible products.

If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways:

  • On-Site Repair (via technician)
  • On-Site Exchange (via courier)

If On-Site terms and conditions are not listed below then our On-Site service is not available in your country. In this instance, only Return To Base warranty service will be provided.

Terms and Conditions

For full terms and conditions of all warranty types, please click on the relevant warranty offering below -

Imaging Products European Warranty System (EWS)

Canon and the EWS-members warrant the hardware of this product to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, hardware repair service will be provided free of charge at the authorized Canon service centre(s) in the countries of membership of EWS.

This Return To Base Warranty applies to Canon products, intended for and purchased within the European Economic Area (“EEA”) plus Switzerland.

EWS service free of charge may be obtained only against presentation of this warranty card together with the original invoice/cash ticket issued to the customer by the retailer, and if the warranty card states (a) the purchaser's name, (b) the retailer's name and address, (c) the model name and serial number, if any, of the purchased product and (d) the date of purchase of the product. Canon reserves the right to refuse warranty service if this information is not complete or has been removed or changed after the original purchase of the product by the consumer from the retailer.

Canon further reserves the right to replace the defective product with another equivalent product which has the same or better quality to the defective product, instead of repairing the defective product.

1. Warranty period

This warranty is valid for one year from the date of purchase by the consumer (three years for Projectors & ninety days for Projector lamps), as evidenced by the abovementioned documents.

2. To obtain warranty service

Warranty service is available in the authorized Canon service centres.

Any costs of secure transportation of the product to and from the Canon service centre will be borne by the customer. If the product is brought into a country which is not covered by EWS and which does not accept the warranty card, the product must be returned to the country where it was purchased in order to benefit from the warranty.

3. EWS- Members:

For full details of the warranty offered in individual countries please contact the relevant EWS member.

4. Limitations

Canon and the EWS-members do not warrant the following
- Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear
- Consumables.
- Any software.
- Parts subject to wear (e.g., video heads and guide rollers) as well as supplies and accessories (e.g., batteries and recording media) including, but not limited to, tapes, DVD, memory card and detachable HDD used with this product are not covered by this warranty.
- Defects caused by modifications carried out without Canon's approval.
- Costs incurred by Canon service centres in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as a result of any specifications which have changed since the delivery of the product.
- Damage resulting from the fact that a product is not conforming to country specific standards or specifications in another country than the country of purchase.

Warranty repair service is excluded if damage or defects have been caused by:
- Improper use, excessive use, handling or operation of the product as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt,water or sand damages.
- Repairs, modifications or cleaning carried out at a service centre not authorized by Canon.
- Damage caused directly by the use of spare parts, software or consumables (such as ink, paper, toner or batteries), which are not compatible with the product. Compatibility with your specific Canon product should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use.
- Connecting the product to equipment not approved for connection by Canon.
- Inadequate packaging of the product when returning it to the authorized Canon service centre.
- Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

5. Others

Repair service may be delayed when performed outside of the original country of purchase because the product is not yet sold in that country or sold in a country-specific design. Accordingly, certain spare parts for the product may not be in stock in the country of repair.

It is the responsibility of the customer to backup and save any software files and programs before repair and to restore the same after such repair.

Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty. When returning the product for warranty service, please pack it very carefully, insure it, enclose the bill of sale and warranty card, the instructions for repair and (if applicable) a sample of recording media on which the pictures taken by the product are store. This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor the consumer's rights against the retailer arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer's sole and exclusive remedy, and neither Canon nor its subsidiaries or other EWS members shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product.

On-Site Warranty Service Plan (Laser & InkJet Products)

Click here to view all applicable models.

Thank you for purchasing this Canon Office product. Should you need to use your On-Site Warranty on this product, the below terms and conditions apply. Your On-Site Warranty is valid for 1 year from the original purchase date of your new Canon Office product.

Under this warranty, you are entitled to receive support from Canon as described below. Please note that all services provided under the On-Site Warranty are subject to the terms and conditions stated herein. Please note that this On-Site Warranty applies in addition to any other Canon warranty you may have for the product in question and in addition to any statutory rights you may have as a consumer under applicable local legislation. This On-Site Warranty applies to certain Canon Office products, intended for and purchased within the European Economic Area (“EEA”) plus Switzerland.

Canon warrants the hardware of this product to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, “On-Site service” will be provided at your registered location within the Territory (as defined below).

On-site Warranty may only be obtained free of charge against presentation of original proof of purchase stating the date of purchase of the product. Canon further reserves the right to replace the defective product with another equivalent product which has the same or better quality to the defective product, instead of repairing the defective product.



1. Warranty period

The On-Site Warranty is valid for 1 year from the purchase date of your new Canon Office product, as evidenced by the proof of purchase.

2. To obtain warranty service

On-site Warranty service is available by contacting Canon’s helpdesk via phone (On-site warranty contact details).

On-Site Warranty service will be provided in one of the following ways:

  • On-Site Repair (via technician)*, which covers all associated labour costs (including call out, travel and repair times) and the cost of all service parts
  • On-Site Exchange (via courier), which covers cost of replacement product and all associated shipping costs.

The service method is determined by the model and you will be notified on how to proceed when you contact the Canon helpdesk

*The services under this On-Site Warranty may be carried out by a third party on Canon’s behalf using reasonable skill and care.


3. Limitations

Canon does not warrant the following:

  • Periodic check-ups, maintenance and repair or replacement parts due to normal wear and tear.
  • Consumables & Accessories including AC adaptor.
  • Any software.
  • Parts subject to wear as well as supplies and accessories.
  • Defects caused by modifications carried out without Canon’s approval.
  • Costs incurred by Canon in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as a result of any specifications which have changed since the delivery of the product.
  • Damage resulting from the fact that the product is not conforming to country specific standards or specifications in another country than the country of purchase.

Warranty service is excluded if damage or defects have been caused by:

  • Improper use, handling or operation of the Product as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages;
  • Repairs, modifications or cleaning carried out at a service centre not authorized by Canon;
  • Damage caused directly by the use of spare parts, software or consumables (such as ink, paper, toner or batteries, printer heads), which are not compatible with the product. Compatibility with your specific Canon product should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use.
  • Connecting the product to equipment not approved for connection by Canon.
  • Accidents or disasters or any cause beyond Canon’s control, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

In addition to the foregoing the On-Site Warranty does not include:

  • Services and related service parts required due to a faulty installation or network connection of your product if the installation and network connection of your product has not been provided by Canon;
  • Work that is needed because of any disconnection and reconnection of the Product, including any preparation necessary for safe transit other than as provided by Us or on Our behalf;
  • Work other than during Our standard service hours (9am to 5pm Monday to Friday excluding Public Holidays), unless varied by the On-Site Warranty Service Plan;

Please note that for the provision of On-Site services by the service engineers/courier it is a prerequisite that your product is located in the ‘Territory’. On-Site services can only be provided subject to you granting the service engineer/courier access to the Product and reasonable support requested in relation thereto.

If you intend to move your product from one address to another during the duration of your On-Site Warranty, you are required to notify Canon of the new address details. You can do this by sending an email to the specified “Contact Email address” for the territory (e-mail addresses are provided in the On-site warranty contact details). If you move the product to another country, please check whether the country to which you move your product is listed in the On-site warranty contact details to make sure Canon offers the On-site warranty in that country.

4. Others

Repair/exchange service may be delayed when performed outside of the original country of purchase if the product is not yet sold in that country or is sold in a country-specific design. Accordingly, certain spare parts for the product may not be in stock in the country of repair. It is the responsibility of the customer to backup and save any software files and programs before repair/exchange and to restore the same after such repair/exchange. Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty. This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor the consumer's rights against the retailer arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer's sole and exclusive remedy, and neither Canon nor its subsidiaries shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product. For full details of the warranty offered in individual countries please contact the Canon helpdesk.

Subject to the foregoing, you agree that Canon is not responsible for any additional work required, or loss, costs or damage caused, because:

  1. You have not used, stored or handled the product properly (including failure to provide appropriate environmental conditions), or not complied with any instructions or recommendations for the product given by Canon or contained in any operations manual, or any other clause of the On-Site Warranty;
  2. You have not installed or maintained any error correction, current software upgrades or new releases supplied or made generally available by Canon or other relevant third party suppliers;
  3. Of a virus (or similar) in your system or because of any malfunction or requirement of any product that you have linked to the product or which otherwise adversely affects the operation of the product;
  4. You or someone else acting on your behalf has damaged or made changes to the product or connected or incorporated any other item to the product, or your associated systems which adversely affect the operation of the product;

The On-Site Warranty shall be governed by and construed in accordance with the relevant law of the country where the product is used and where the services are provided, and any disputes in connection with the On-Site Warranty come under the exclusive jurisdiction of the competent courts of this jurisdiction.

If you have any further enquiries regarding the European Warranty System, please contact us using the e-mail support or telephone support option.

EWS Warranty Overview FAQs

Q: What warranty is applicable on Canon products purchased within Europe?

A: In general, Canon offers the European Warranty System (EWS) for products purchased in:-

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom.

Full Terms and Conditions of this warranty can be viewed by selecting the 'Terms and Conditions' tab above.

Q: Do I have to physically register my product with Canon for the European Warranty System (EWS) to apply or be activated?

A: In general, there is no legal requirement for customers to register a product with Canon for EWS warranty purposes. Registering a product with Canon via Canon iD will allow us to send you targeted promotional materials and updates regarding your products. Some occasional promotional warranties may require registration with Canon, but the specific Terms & Conditions of the promotion will specify this if applicable.

Q: What information regarding warranty should I find in the box when I purchase a Canon product?

A: For European Warranty System (EWS) applicable countries, each product box will generally contain a EWS Warranty Card in the box. This will look similar to the following examples: 

[MASTER] Picture_EWS Document 1   [MASTER] Picture_EWS Document 2

Q: Is it necessary for me to complete and return any documentation to Canon in order to register my European Warranty System (EWS) warranty?

A: It is not necessary for you to return any documentation to Canon in order to register for the European Warranty System (EWS). If you wish to specifically request a warranty repair under the European Warranty System (EWS) then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please refer to the specific country in question for specific requirements.

Q: What documentation is required in order to make claim a European Warranty System (EWS) warranty repair?

A: If you wish to specifically request a warranty repair under the European Warranty System then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please refer to the specific country in question for specific requirements. Promotional warranty offerings may also specify further requirements, so please refer to the specific Terms & Conditions of any promotional offers (if applicable)

Q: How do I register a European Warranty System warranty for a Canon product that I have received as a gift?

A: In general, there is no legal requirement for customers to register a product with Canon for EWS warranty purposes. If you wish to specifically request a warranty repair under the European Warranty System then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. This proof of purchase requirement (including original date of purchase) is also applicable to products received as a gift.

Q: How long is a typical Canon European Warranty System (EWS) valid for?

A: In general, Canon products are offered with a 12 month European Warranty System warranty. Exceptions can and do apply and it is often the case that retailers offer their own warranty extension promotions. If in doubt, please refer to the warranty section of the applicable Canon country support website or to your retailer (in the case of retailer warranty extensions).

Q: If I buy a Canon product outside of the countries for which Canon offers the European Warranty System (EWS), will my product still be covered by the European Warranty System (EWS) if I am resident in a EWS member country?

A: Details regarding the specific warranty offered per product will generally be contained in the product box. In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for customers to return any products to the applicable region in order to claim a warranty repair.  Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions.

Q: If I have bought a Canon product and I later decide to give this / sell this to someone else within the specified European Warranty System (EWS) warranty period, does this EWS warranty transfer with the product?

A: Yes, Canon products are covered by the European Warranty System (EWS) regardless of whom the actual product owner is. However the start and end date of the warranty will apply to the original purchase date and not the date of subsequent sale.  If you wish to specifically request a warranty repair under the European Warranty System (EWS) then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please require to the specific country in question for specific requirements.

Q: If I have bought a Canon product covered under the European Warranty System (EWS) and I travel to another country that is not covered by the EWS and the product requires repair, will I be offered a warranty repair?

A: Technically, Canon warranties are only applicable within the region in which the product has been sold and for which specific warranty details were included in the box.  Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions. We would always advise Canon customers to contact local Canon representatives to see what assistance is possible. In some cases it may be necessary for you to pay for any applicable repairs and to then attempt to reclaim this from Canon (this only applies if the fault repaired is covered by the terms of EWS – for example customer misuse is excluded) when you return to the European Warranty System (EWS) region.  To support your claim we would always advise you to retain any applicable documentation relating to charges incurred / repairs handled.