A digital transformation partner
However, according to 2019 figures, the number of CIOs at boardroom level has suddenly dropped by 13% from 2017. Why? One suggestion is that businesses see the role of the CIO as leading digital transformation projects and now many organisations see their transformations as ‘complete.’ This attitude is a major concern for IT workers and also a common misconception for businesses.
“If we remove the word digital, we are left with transformation and transformation is never complete because the world is changing all the time. Of course there was an initial big boom of digital transformation 20 years ago when IT departments were focusing on digitising the back office. But depending on the company, sometimes even this stage is not yet complete.
As time goes on, digitisation is simply moving more to the front office and the customer-facing processes. Digitising how we communicate with customers tends to be faster-paced, as customer needs change so much more often than our finance regulations and processes, for example.”
With customer demands changing so regularly, transformation cannot be viewed as a box which can be ticked. Even if major back-end digitisation has already taken place, front end optimisation and evolution is an ongoing process.