Data entry: evolving but still present
If we go back to the days before computers, capturing information meant manual documentation. Documents, such as invoices, application letters and communications with customers arrived through the post. This paper-based information was opened, read and filed, and employees spent their time entering it into logbooks and ledgers.
Since the advent of computing, the process of data entry has been digitised, with employees entering information into spreadsheets and digital templates. Yet businesses still receive information in multiple formats, from physical paper to PDFs. This part-digitisation, or hybrid environment, adds to the complexity of information management in a modern business.
Employees bear the brunt of this challenge, spending valuable time copying information from print documents into digital templates, and scanning them to ensure they can be archived in digital storage records. Even data from already-digital documents such as PDFs must often be manually transferred into the correct templates for processing. These admin-heavy workflows have widescale ramifications, adding up to company-wide inefficiencies.