Contact Support

Contact Support by phone

Select your country below to access the local telephone number and opening hours.
Please note: If your country is not listed below please visit our Canon global site for assistance.

Contact By Email

Please complete each numbered section below in order, this is to ensure we collect as much information as possible.

Fields marked with a * are mandatory.

1. Your Product

Product category:*

Product Range*

Series:*

Model:*

Serial number of the product (optional):

50/50

Find here how to locate your serial number

2. Your System

Operating system (OS):*

How to identify your Operating System

How is your product connected to your computer?

3. Your Problem

Type of problem:*

Problem detail:*

Indicate the error code, if any:*

50/50

Please include as much information about your query as possible, including any troubleshooting you may have already performed*

4000/4000

4. Your Details

First name*

Last name*

E-mail address*

Confirm your e-mail address*

Phone number (numbers only)

Country*

Other country*

Preferred language*

By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the telephone Support option.

Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

Important Notice!

Some Internet Service Providers may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry, we recommend that you add donotreply@support.canon-europe.com to your address book.

Thank you, your email has been successfully sent to Canon customer support!

You will receive an automated e-mail within 1-2 days to confirm the receipt of your request. You will then receive a reply to your query within 1-2 working days.

Some Internet Service Providers (ISPs) may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry we recommend that you add donotreply@support.canon-europe.com to your address book.

Should you not receive a reply within 1-2 days, we would kindly ask you to check for our message in related folders such as 'Junk', 'Bulk', 'Unknown', 'Trash' or 'Spam'.

Thank you, your email has been successfully sent to Canon customer support!

Should you not receive a reply within 5 working days, we would kindly ask you to check for our message in related folders such as 'Junk', 'Bulk', 'Unknown', 'Trash' or 'Spam'.

Problem Description:

Reset form and start again

Products

New Products New Products
Cameras Cameras
Video Cameras Video Cameras
Lenses Lenses
Printers Printers
Ink, Toner & Paper Ink, Toner & Paper
Where to Buy Where to Buy

Services

Apps Apps
Services Services
Photo Books Photo Books
Lifecake Lifecake

Get Inspired

Stories YouConnect
Tips & Techniques Tips & Tutorials

Support

Downloads Downloads
Drivers Drivers
FAQs FAQs
Manuals Manuals
Software Software
Business Site Business Site
Repair Centres Repair Centres
Contact Support Contact Support

Contact Us Contact Us Contact Us
About Us About Us About Us
Press Centre Press Centre Press Centre
Canon Blog Blogs Blogs
Work for Canon Work for Canon Work for Canon
Terms & Conditions Terms & Conditions Terms & Conditions
Cookie Information Cookie Information Cookie Information
Accessibility Accessibility Accessibility
Privacy Accessibility Accessibility
Modern Slavery Statement (PDF) Accessibility Accessibility