Contact Support

Please be aware that the Canon Group Company, Axis Communications are now responsible for the servicing and support of Canon network cameras. If you need assistance with your network camera please contact Axis Communications.

For all other consumer products please contact us either by telephone or via the email form below for assistance with your product or query. Prior to contacting us, you may wish to visit our web support area which contains product specific drivers, software, user manuals, firmware, FAQs and other useful content that may assist you with your query

Contact Support by phone

To contact Canon support by phone please visit our telephone number page to access your local contact number.

Contact By Email

Please complete each numbered section below in order, this is to ensure we collect as much information as possible.

Fields marked with a * are mandatory.

1. Your Product

Product category:*

Product Range*

Series:*

Model:*

Serial number of the product (optional):

50/50

Find here how to locate your serial number

2. Your System

Operating system (OS):*

How to identify your Operating System

How is your product connected to your computer?

3. Your Problem

Type of problem:*

Problem detail:*

Indicate the error code, if any:

50/50

EOS Error Codes
PIXMA Error Codes

Please include as much information about your query as possible, including any troubleshooting you may have already performed*

4000/4000

4. Your Details

First name*

Last name*

E-mail address*

Confirm your e-mail address*

Phone number (numbers only)

Country*

Other country*

Preferred language*

By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone Support option.

Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

Important Notice!

Some Internet Service Providers may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry, we recommend that you add donotreply@support.canon-europe.com to your address book.

Thank you, your email has been successfully sent to Canon customer support!

You will receive an automated e-mail within 1-2 days to confirm the receipt of your request. You will then receive a reply to your query within 1-2 working days.

Some Internet Service Providers (ISPs) may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry we recommend that you add donotreply@support.canon-europe.com to your address book.

Should you not receive a reply within 1-2 days, we would kindly ask you to check for our message in related folders such as 'Junk', 'Bulk', 'Unknown', 'Trash' or 'Spam'.

Thank You!

Your e-mail has been sent to Canon Customer Support.

You should receive a reply within 4-5 working days.

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