Customer Communications
Canon’s Customer Communications powers real-time, hyper personalised conversations. Connect data siloes, gain insights on customer behaviour across multiple channels and speed up communication time. By automating key steps of the communications process, you increase efficiency and strengthen compliance too.
Unify and enhance your customer communications
From real-time personalisation to cross-business insights, Canon Customer Communications enables a more agile approach to managing your customer journeys. You’ll also unlock actionable insights from your customer communications, creating a positive feedback loop driving better interactions.
Your benefits with Canon Customer Communications
Improve the customer experience
Canon Customer Communications lets you create, track and manage customer interactions across multiple channels seamlessly, or scale your business to introduce new channels, engaging customers in their preferred channel. Easily personalise communications to include promotional offers and messages that reflect your customers’ interactions with you.
Gain efficiencies
Automating your information workflows significantly reduces the need for manual intervention, allowing you to respond to changing market conditions and customer needs with fast, tailored communications whenever you need them. It also enables collaboration across lines of business, powering a data-driven, joined-up approach spanning your marketing, HR, customer service, and accounts receivable departments.
Mitigate risk
Canon Customer Communications helps you create compliant communications through automatic workflows and comprehensive audit trails. Instead of disparate databases and GDPR minefields, safeguard sensitive data with a centralised solution – all backed with strong encryption and authentication protocols.
Case study: ENGIE
Learn how ENGIE partnered with Canon to deliver a more streamlined and flexible approach to document management as part of their strategic move towards omnichannel outbound communications.
Explore further
Our top four tips for a seamless Information Management technology rollout
Discover the four key areas to consider when implementing new technology.
Navigating uncertainty: how can IT decision makers meet emerging information security and compliance challenges?
The role of the ITDM has become more difficult – see how automation will make it easier for ITDMs to manage information security and compliance.
Almost half of ITDM (IT decision makers) spend a significant amount of time implementing automation. Why can’t they overcome the automation gap?
Learn why many businesses struggle to progress from basic automation to powerful advanced workflow automation.
From prospect to buyer: owning the customer journey
Read the report to find out how total experience management unlocks a fresh approach to nurturing leads and driving sales.
Canon Customer Communications, powered by:
Quadient Inspire
Fully integrated, any-premise enterprise solution that helps improve customer communications
Objectif Lune – OL® Connect
Create, automate and distribute your most important documents.
uniFLOW sysHUB
A powerful software solution that automates, monitors and manages your business-critical document processes and information flows.
Compart DocBridge® Suite
Create, process, check and output documents of any format, type and size for print and digital channels – quickly and efficiently.
Frequently Asked Questions
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These solutions are versatile and add value across multiple sectors –including finance, insurance, healthcare, government, utilities, and retail – benefiting any organisation where customer engagement and document-based communication are critical.
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Implementation time depends on your business size and existing infrastructure, but thanks to modular design and automation features, many organisations can start seeing results within weeks of deployment.
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On-demand communications allow users – such as customer service staff – to generate and send personalised documents or messages instantly based on real-time customer interactions – perfect for confirmations, policy updates, or service alerts.
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Canon offers end-to-end support, from initial consultation and integration to training, technical assistance, and continuous improvement.