Canon has been providing Uitvoeringsinstituut Werknemersverzekeringen (UWV, translated as Employee Insurance Agency in English) with hardware and software for the past thirty years. On the behalf of the Dutch government, UWV carries out social and employee welfare services including managing employment and benefits data, assessing citizens’ illness and capacity to work and paying out employee insurance claims.
As the administrative authority that is responsible for the national implementation of employee insurance schemes, UWV plays a crucial role in ensuring that 1.2 million families get the support they need. It currently sends over 60 million messages to its customers per year. It is therefore essential that the organisation is able to communicate clearly and efficiently with recipients, particularly about regulatory changes which will impact their lives.